John Powell

The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More

by kelly_mmandeville Verified Customer Verified Customer

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Working with the Koons team was very easy, quick and made the purchase of a new F150 very easy. the purchase of a new F150 very easy. More

by sscharf Verified Customer Verified Customer

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Me and my son had a better experience dealing with the people at the Dealership than a other dealership in the past 15 years and would recommend any of my friends to check loons ford out for them selfs people at the Dealership than a other dealership in the past 15 years and would recommend any of my friends to check loons ford out for them selfs More

by rudolph1.smith1 Verified Customer Verified Customer

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My service experience has been good, except with my e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it wa e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it was like to fix the car. More

by delight0 Verified Customer Verified Customer

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Everyone is so nice and helpful and really explains everything and the prices are amazing everything and the prices are amazing More

by Cgarrett Verified Customer Verified Customer

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Salesperson was friendly, knowledgeable about the EV car, helpful, followed up with us and easy to work with. Dealership made our transaction smooth! Thanks! helpful, followed up with us and easy to work with. Dealership made our transaction smooth! Thanks! More

by eveala26 Verified Customer Verified Customer

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Other than the salesman, not being honest about the incentives available, this was a great experience incentives available, this was a great experience More

by claybartel Verified Customer Verified Customer

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Koons Ford is the place to buy a car. Everyone is so helpful and knowledgeable. The salesman was excellent along with the finance manager. Great group of guys. I highly recommended buying Everyone is so helpful and knowledgeable. The salesman was excellent along with the finance manager. Great group of guys. I highly recommended buying from Koons Ford of Annapolis! More

by cduggi1 Verified Customer Verified Customer

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Thanks Joe, John, and Brandon! Love the truck! Appreciate the great customer service and friendly atmosphere!!! Love the truck! Appreciate the great customer service and friendly atmosphere!!! More

by parker20212320 Verified Customer Verified Customer

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They are very responsive and easy to work with. Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have everything we need. More

by MBERG2 Verified Customer Verified Customer

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