John Powell

One: there was never a clear understanding of all the options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: t options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: thought i ordered the tonneaux cover and the bed liner but that wasn’t in the package, exactly the sort of thing that got up my nose about listing stuff and not just listing packages… was told inclusion would delay delivery by three months (this was after delivery) and even though I stated I wasn’t in a big hurry to get the truck. Next issue: What are the alleged points that are supposedly included. Bought the cover (rather expensive for what it was), but no points were applied to the purchase … then no points were allowed to install it since the service department doesn’t allow for them. S o what good are they? At that point, I took the cover home with me… Service wanted 220 bucks for a half hour job…I installed it myself… also had a bed installed. three: you would do a lot better if you were straight forward doing business. .. and not dancing around issues… Finally, time was not taken to give me a short explanation of all the options on the truck and all the things that needed setup As for the rest, getting the payment and all of the administrivia taken care of was well done and we appreciated the professionalism in that regard. More

by emann3 Verified Customer Verified Customer

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Ameen was w wonderful salesperson. Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take c Akeem was nice, thoughtful, and very positive about the criteria my husband was requesting in the Lincoln. It was nice to see a young person take care of his customer. A true asset to Koons Ford of Annapolis dealership. More

by duswms Verified Customer Verified Customer

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always a good experience with koons ford, sales, finance & service. i have been buying from Bobby Baker for over 4 years and would not any where else & service. i have been buying from Bobby Baker for over 4 years and would not any where else More

by PETE36 Verified Customer Verified Customer

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There is no-one to greet me when I arrive in the Service Bay. As it turns out the service advisor who was assigned to my vehicle was out the day of my appointment. Someone else kindly stepped up to help m Bay. As it turns out the service advisor who was assigned to my vehicle was out the day of my appointment. Someone else kindly stepped up to help me out. I bought my truck with a maintenance package but it always seems to take an extra effort to identify that when I bring my truck in for service - it's impossible to line up my maintenance package with the desired maintenance service when I schedule an appointment online - so the problems start there. On this occasion, I drove in to the bay, got out of my truck and stood there while service advisors and technicians milled around but no-one stopped to greet me. When I did get help and when they did identify the "pre-paid" service I was there to get - I then went to waiting room where I waited 3 hours to get an ordinary oil change and tire rotation - maybe a multi-point inspection. No communication with me the entire time. I finally went out to the service bay and my truck was just sitting there (about 30 feet from where I left it.). I went to see my service advisor but he couldn't make time to talk to me - he was chatting with another customer - making small talk while I waited outside the cordoned off cubicle. I waited. . . they finished and then I entered - we settled my $0 invoice - I learned nothing from the multipoint inspection - the whole experience was just weird. More

by profjoyce1613 Verified Customer Verified Customer

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Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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The most amazing dealership ever! Very attention and patient during the buying process. Would highly recommend! Very attention and patient during the buying process. Would highly recommend! More

by hillarytedesco Verified Customer Verified Customer

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What can I say about this place! ! Truly was amazing experience!! John and Chris walked my daughter and I right through the process like we were family! From top to bottom this place ! Truly was amazing experience!! John and Chris walked my daughter and I right through the process like we were family! From top to bottom this place is where you want to buy a car from! Thank you Koons Ford for doing what you do! More

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As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More

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My sales rep Darrick was excelkent. I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody b I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody besides Darrick thank us for the purchase. Being in the customer service business for over 40 years, Koons needs to improve. More

by jimmyk25 Verified Customer Verified Customer

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all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More

by PETE36 Verified Customer Verified Customer

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