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John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.3
141 Reviews
4.3

141 Reviews

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141 Reviews of John Pena

June 18, 2025

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John Pena was very great and nice and explained everything thoroughly to me about the service. More

by Wmarquela28
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Recommend Dealer
Yes
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Jun 18, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 15, 2025

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Windshield wipers were claimed to be newly installed and they make rubbing noises , poor service More

by brownm990
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Workmanship
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Recommend Dealer
No
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Jun 16, 2025

Norm Reeves Toyota Dallas responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 14, 2025

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Great customer service from John. I was able to get my car in and out! More

by Cecilyamartinez
Recommend Dealer
Yes
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Jun 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 14, 2025

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John is a reliable and trusting person. I love working with him! Thank you for being so kind. More

by carlatjavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 12, 2025

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John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up More

by Ahmed
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

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Jun 12, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 10, 2025

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John is awesome! Helped get my issue resolved as soon as possible and was communicative. More

by stephaniem03
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 09, 2025

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I love Norm Reeves Toyota because they have the most experienced, knowledgeable, professional and the friendliest people in my opinion. More

by carchie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Jun 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 09, 2025

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The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes, Edwin Aguilar

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Jun 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 07, 2025

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Employee Rating

John was helpful getting car maintenance done quickly. He has helped me on multiple occasions More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 07, 2025

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Employee Rating

Thank you John for being an authentic, knowledgeable, and detailed advisor. My husband & I are grateful to have you as our professional trusted advisor. Our vehicles thank you as well. More

by Marlen Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2025

Norm Reeves Toyota Dallas responded

Hi Marlen: Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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