John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 15

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

December 03, 2024

Dealership Rating
Employee Rating

Norm Reeves provides great customer service. So far I haven't encountered any car maintenance issues and the service advisors are always pleasant, professional, and very willing to answer my que More

by DSELINA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tobias Fulton, Octavio Mendoza

Dec 04, 2024

Norm Reeves Toyota Dallas responded

We're glad that your service visit for your Toyota went so well! We strive to provide satisfying service and make the experience transparent so we're happy we could deliver that to you. Thank you, and we look forward to serving you again!

December 02, 2024

Dealership Rating
Employee Rating

They did a good job, very on time, little waiting, and a very friendly service. More

by pazuzu_fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Norm Reeves Toyota Dallas responded

Well, we're very pleased that your service visit for your Toyota went so well and was so efficient! That's the kind of service we strive to provide. Thank you for bringing your car in, and we look forward to helping you next time!

November 25, 2024

Dealership Rating
Employee Rating

Shelly and the team consistently provided great service. I will be back for the next service. More

by JLTROJAN
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Nov 26, 2024

Norm Reeves Toyota Dallas responded

Thank you for the support for Shelly and our team! We love to help customers keep their beloved rides on the road for as long as possible. We look forward to be your go-to service location for hopefully many miles to come.

November 25, 2024

Dealership Rating
Employee Rating

I came here for routine maintenance and everything went just fine. The staff is great! More

by Brandon C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Carlos Lopez

Nov 25, 2024

Norm Reeves Toyota Dallas responded

We're glad that your service visit went so well, Brandon! Now you know that you can count on us to treat your Toyota well. Thank you, and we look forward to serving you again!

November 14, 2024

Dealership Rating
Employee Rating

Good Service but can do better. The dealership needs to have loner's cars for customers More

by bobby1954y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Norm Reeves Toyota Dallas responded

We will keep you feedback on loaner cars in mind, Bobby. Thanks for bringing that up, and we're happy that your Toyota service visit went well. See you next time!

November 13, 2024

Dealership Rating
Employee Rating

I really like how they work and how they inspect my car they leave my car in great conditions. That’s my favorite place to take my car. Thank you for having employees like John Peña, he’s good at his job a More

by Gelva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Nov 15, 2024

Norm Reeves Toyota Dallas responded

That's wonderful to hear, Gelva! We're also thrilled that we're your favorite place for car service and that John performed quality service for your Toyota. Thanks so much, and we can't wait to see you again!

June 18, 2024

Dealership Rating
Employee Rating

The work was done in the time period stated. As long as the state is happy, I'm happy. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jun 18, 2024

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 07, 2024

Dealership Rating
Employee Rating

I have always trusted this dealership with service and sales. I highly recommend to my friends and family More

by Funnykyle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jun 07, 2024

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Cowboy Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

May 17, 2024

Dealership Rating
Employee Rating

it goes without saying that Cowboy Toyota truly stands above the rest. I have known Chris Farmer for over a decade. He is a great representative for Toyota. He has become my friend over the years. Very tr More

by ekharrington.ohi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Chris Farmer, Tobias Fulton, Carlos Lopez

May 17, 2024

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience!

May 09, 2024

Dealership Rating
Employee Rating

Very helpful and courtesy, I went in for an old change and came out with the new car. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Breaud, Ivan Williams

May 10, 2024

Norm Reeves Toyota Dallas responded

Monique, Thanks for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

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