John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 7

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
331 Reviews
4.9

331 Reviews

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331 Reviews of John Chapman

August 21, 2024

Dealership Rating
Employee Rating

Nice and friendly people, made the process easy. Tony my salesman was great. Would go back to dealership in the future! More

by terrycampogni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Aug 21, 2024

Ken Ganley Ford Norton responded

Terry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

Dealership Rating
Employee Rating

This was by far the easiest car purchase I’ve ever made! Jack was patient and honest and never made me feel pressured. He was very knowledgeable and provided a lot of detail that made decision making much More

by Kim Heikell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Jack Leonhard

Aug 01, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience!

July 25, 2024

Dealership Rating
Employee Rating

Our experience from the moment we entered the dealership until we drove home in our new Bronco, was absolutely amazing! Tony was extremely knowledgeable and super friendly! We couldn't have asked for a bett More

by Brawson682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Jul 26, 2024

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2024

Dealership Rating
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What an amazing experience! He sold me a car in March and it was such an easy no pressure situation that we came back to buy my husband’s car! He gained life time customers in u More

by Eeyore13!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch, Gavin Barnes , Scott Bomgardner, Sean Pangburn

Jun 10, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sean and our team, and we look forward to working with you again.

June 06, 2024

Dealership Rating
Employee Rating

Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, More

by kevinebuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Norton responded

Kevin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 16, 2024

Dealership Rating
Employee Rating

Tony Zuppe and John Chapman are absolutely the best. I have been working exclusively with them for over 20 years and wouldn’t even think about talking to anyone else or going anywhere else. I trust that More

by jstethem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

May 17, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and John met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come!

May 05, 2024

Dealership Rating
Employee Rating

This was a great experience buying a new vehicle. Everyone was super patient with me as I did not have everything prepared for the trade. Once I had everything I needed, the process at the dealership More

by Joe S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Christian Rodriguez

May 06, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, Joe, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2024

Dealership Rating
Employee Rating

Typical bait and switch greedy dealership. Told them our budget for a used car was $15,000 max. Salesman said he had several options within that price range. Showed me 4 cars that were suppose More

by Ryfire77
Recommend Dealer
No

Other Employees Tagged: Tom Yerace, Kevin Kneebusch, Matt Palffy , Christian Rodriguez

May 06, 2024

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 04, 2024

Dealership Rating
Employee Rating

The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly More

by jarek.carpenter
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2024

Dealership Rating
Employee Rating

Scott was very helpful and knowledgeable about the truck and help me make a good deal More

by Jdwsmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Scott Bomgardner

May 04, 2024

Ken Ganley Ford Norton responded

We are so glad that Scott had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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