John Brooks | Page 4

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad John and our team were able to provide thorough support and keep you informed throughout your visit. We appreciate your recognition and look forward to serving you again.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad our team was able to provide attentive support and make your visit smooth and informative. We look forward to continuing to provide excellent service in the future.

Nissan of Elk Grove responded

Thank you for your 5-star review. We appreciate your patience, and we’re always committed to helping you resolve any of your vehicle issues, so we'll gladly assist you for any future maintenance needs. Our team looks forward to working with you again soon to ensure your vehicle is performing at its best.

Nissan of Elk Grove responded

Thank you for sharing your experience. Ensuring our customers feel heard and confident in the solutions we provide is very important to us, and we’re happy Jon could make a positive difference in your visit. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear that your visit was comfortable, efficient, and was handled in a timely manner throughout the service process. We look forward to the next time we can assist you.

Nissan of Elk Grove responded

Thank you for taking the time to share your experience. Our team is committed to delivering reliable service and ensuring every visit runs smoothly. Your satisfaction is important to us, and we look forward to helping you again.

Nissan of Elk Grove responded

Thank you for the 5-stars! It was a pleasure assisting you during your visit and we're glad to hear that Jeffery was able to communicate well and provide attentive, informative service. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

We are sorry to hear about your experience and would like to speak with you to learn more. Please email us your preferred contact number and a member of our management team will give you a call. Email - social@drivefamilyfirst.com

Nissan of Elk Grove responded

Hi josemanzo, we’re very sorry to hear about your experience. What you described is extremely concerning - loose lug nuts are a serious safety issue, and this is absolutely not acceptable. We also apologize for the excessive wait time for what should have been a routine oil change. We understand how frustrating and disappointing that must have been. We take feedback like this very seriously and will be using it to reinforce our quality control processes.

Nissan of Elk Grove responded

Hi junevan, thank you for your feedback—we’re glad to hear you found the dealership overall to be fair and had a positive impression in that regard. We’re sorry to hear that your experience with our customer service, particularly with John, did not meet expectations. Even during busy times, we expect our team to provide attentive and professional service to every customer. We appreciate you bringing this to our attention and will be addressing it internally to ensure a better experience moving forward.