John Brooks | Page 3

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thanks for sharing your feedback, and we’re truly sorry for any frustration the credit card fee may have caused, especially on a larger total. We really appreciate you taking the time to let us know, and we’re glad overall you had a positive experience. We look forward to seeing you again next time!

Nissan of Elk Grove responded

Thank you for the 5-stars! We're proud to hear John took his time to make your experience a little easier for you and glad he made a lasting positive impression on you during your visit! We appreciate your trust and support and look forward to seeing you again!

Nissan of Elk Grove responded

Thank you for your feedback. We’re sorry to hear your concerns about the brake condition and the lack of documentation during prior service. We understand how important clear communication and proper inspection records are, especially for safety-related items. We will review this with our team and if you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thanks for the 5-star review! We are really proud to hear that our staff continues to go above and beyond and provide such high-level service and that you had everything you needed while you waited. We be sure to welcome you back with more attentive service and care!

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad everything was handled in a timely manner and that the service worked out well for you. It’s good to hear Jon stayed on top of things and kept you updated along the way. We appreciate you stopping by and hope to see you again in the future.

Nissan of Elk Grove responded

Your 5-star review means a lot to the team and we are so glad that you left your visit feeling supported and well taken care of! We always aim to provide high-level service and it's great to know our team continues to deliver just that. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

We truly appreciate you for sharing your experience and stopping by for service. Glad to hear the oil change and alignment went smoothly and thoroughly handled as we always want every visit to feel taken care of. We're always here to assist with your vehicle needs and look forward to seeing you again next time!

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our team and that your repairs were completed in a timely manner. We also appreciate you pointing out the missed vehicle wash after service, your input helps us improve, and we value you bringing it to our attention. Please feel free to reach out to service management if there are any current or lasting concerns you may have and we would love to help!