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Joe Valdez
Joe Valdez at Boucher Hyundai of Janesville
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Joe Valdez

Service Writer

Boucher Hyundai of Janesville

2009 Milton Ave
Janesville, WI 53545

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4.5
402 Reviews
4.5

402 Reviews

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402 Reviews of Joe Valdez

November 27, 2024

Dealership Rating
Employee Rating

Went in for 50,000 mile check up and alignment car left driving worse than when I brought it and oil was almost 3 quarter low not only did they not do what they were supposed to it took them a week longer More

by SUE2JON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 02, 2024

Boucher Hyundai of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ross Cartwright Service Manager 608-750-1200

November 19, 2024

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Employee Rating

Joe Valdez is the BEST! He took care of my vehicle's issue quickly, and had it back on the road ASAP! More

by PETENOGAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Cartwright, Bradley Hanthorn

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Nov 19, 2024

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience! Ross Cartwright Service Manager 608-750-1200

November 07, 2024

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Employee Rating

I have been going here since buying my vehicle in 2016. Have always been treated well. Joe was great as always. More

by SNOOZIE19610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you once again to make your experience with us here at Boucher Hyundai of Janesville a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

October 22, 2024

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Employee Rating

They did a Great fix. But it was to high of price thank you Much More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Cartwright, Bradley Hanthorn , Hunter was super. Not sure who did repair. They were great

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Oct 22, 2024

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us, Mark. We will share your comments with our team, and we hope to see you again. Ross Cartwright Service Manager 608-750-1200

October 17, 2024

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Employee Rating

They found vehicle I wanted in very short time. Satisfied with sales. However, vehicle had defective dash. Took 4 months to fix! Last visit I waited 4 hours as other vehicles came in and left. Took More

by Kodlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Sederstrom

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Oct 17, 2024

Boucher Hyundai of Janesville responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ross Cartwright Service Manager 608-750-1200

October 08, 2024

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Employee Rating

Joe is the best service advisor on the planet he should be the service manager! More

by Thebestever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Botten, Noel Jhocson, Jalin Washington

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Oct 09, 2024

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

October 08, 2024

Dealership Rating
Employee Rating

Below average. ..... car had alternator failure. You do not offer towing service. So we had Davis towing tow it in last Friday. Joe in service stated he had it sc More

by priorityconstructionllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 12, 2024

Boucher Hyundai of Janesville responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ross Cartwright Service Manager 608-750-1200

October 07, 2024

Dealership Rating
Employee Rating

The service department at Boucher Hyundai is Excellent. They always take great care of my vehicle's needs! More

by PETENOGAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Cartwright, Bradley Hanthorn

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Oct 09, 2024

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

October 07, 2024

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Employee Rating

I like the fact that, for the most part I can get in quickly. It of course helps to be a good customer. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna at checkout.

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Oct 09, 2024

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

October 03, 2024

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Employee Rating

Joe and Hunter are amazing to work with. Answered all my questions and concerns I had. More

by erric.zipse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hanthorn , Hunter Kapp

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Oct 04, 2024

Boucher Hyundai of Janesville responded

Thank you, Ericc, for taking the time to share your thoughts on working with Joe and Hunter. We're glad to hear they delivered such a great experience! Ross Cartwright Service Manager 608-750-1200

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