Boucher Hyundai of Janesville
Janesville, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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I sat there for an hour for a recall which I understand. Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! They said they would contact me the following week after the part arrived. I hadn’t heard anything by 3:00 Thursday afternoon so I called. They said the part was in and they scheduled an appointment for the following Monday morning. That day, I sat there for another two hours before they came to tell me they needed more time! They took me home and picked me up at the end of the day. So I had no vehicle the entire day. I specifically asked them to please not wash the car as I had just detailed it myself. They washed it. There was a screw on the drivers side floor mat which is never a good sign! Also, there was a wiring harness hanging down near the steering column! I tucked it back up. Also, I really enjoyed cleaning all the scuff marks the tech left on the door kick panel. On top of that, I received another recall letter today. I pray it’s just an update that I can do as I have no desire to spend another second at this dealership until the next oil change. This is not a good beginning to the customer - dealer relationship. The vehicle is driven by my wife and has approximately 13,000 miles on it! At this point, we are almost looking forward to when it gets 99,000 so we can sell it just so neither of us have to deal with that dealership. We understand that it’s a new dealership, however, come on it’s been 10 months. Not like it’s new to Janesville. Sincerely, Gregg Tatge More
Check in was very smooth and they noted what service was planned, Great area to sit and wait for my car, had updates and a few items that should be done such as front wipers and the cab filter. Also I had planned, Great area to sit and wait for my car, had updates and a few items that should be done such as front wipers and the cab filter. Also I had the air filter replaced. Everyone that I talked with were friendly and helpful. Good video of my car being checked out More
Always polite. Very helpful. Prompt service. Associates are always polite and always willing to help with questions. Service is prompt and my vehicle always comes o Very helpful. Prompt service. Associates are always polite and always willing to help with questions. Service is prompt and my vehicle always comes out cleaner than when I brought it in. More
Oneida made everything easy. She answered all my questions or found out the answer if she wasn't sure. I did not feel pressured which I appreciated. Signing the agreements went w She answered all my questions or found out the answer if she wasn't sure. I did not feel pressured which I appreciated. Signing the agreements went well also. More
Poor communication, misleading charges, and disappointing transparency. My experience left me feeling misled and unable to trust the dealership’s sales process. transparency. My experience left me feeling misled and unable to trust the dealership’s sales process. More
This was my first visit to this dealership and our experience was so positive we walked out happily with a new vehicle. Our sales representative Oneida made this a great experience for us and this dea experience was so positive we walked out happily with a new vehicle. Our sales representative Oneida made this a great experience for us and this dealership will be first on our list for our next vehicle need. More
They are always polite and very helpful . Fast service getting in and out . Fast service getting in and out . More
This place is nice, clean and cool. They have good communication once you get there. Will be nice to have a loyalty program or specials once’s in a while. They have good communication once you get there. Will be nice to have a loyalty program or specials once’s in a while. More




