Jesse Martins | Page 6

Greenway Kia West responded

We are pleased to hear that our staff provided professional service and treated you with the respect and care of a family member. At Greenway Kia West, we strive to create a welcoming and hospitable environment for all our guests throughout the Winter Garden and Orlando areas. I will be sure to share your kind words with our entire team. We look forward to seeing you again for your future sales or service needs. Anas Lazaar General Manager

Greenway Kia West responded

We are pleased to hear that Jesse provided such outstanding service during your visit to Greenway Kia West. Providing the high-quality assistance and clear communication that car owners need is our top priority for all our guests in the Clermont and Ocoee areas. I will be sure to share your kind words with Jesse regarding his professional care. We look forward to seeing you again for your next scheduled maintenance appointment. Joel Hernandez Service Manager

Greenway Kia West responded

Thank you for sharing your feedback. We are pleased to hear that our team members were professional and provided you with good advice during your visit. It is our goal to remain the top Kia service center in Winter Garden, and your comments regarding the delay in service are helpful as we work to improve our efficiency. We look forward to assisting you with your next Kia oil change in Orlando and providing an even better experience at Greenway Kia West. Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your feedback. We are glad to hear that your experience was alright and that everything was okay during your visit. It is our goal to be the best car dealership in Central Florida, and we are always working to provide a top-tier experience for our guests in the Orlando and Winter Garden area. We look forward to seeing you again here at Greenway Kia West for your future automotive needs. Anas Lazaar General Manager

Greenway Kia West responded

I am sincerely sorry to hear that this has become a recurring issue for you, Mr. Moore. Waiting over 30 minutes just to check in is unacceptable, and I apologize for the lack of preparation and poor communication you’ve experienced during your visits to Greenway Kia West. We value the loyalty of our verified customers, and it is clear we are falling short of the efficient, professional service you deserve in Orlando and the surrounding Central Florida area. I will be meeting with our service advising team immediately to address our check-in process and communication protocols to ensure we are better prepared for our guests. I would appreciate the opportunity to speak with you directly to ensure your next visit is handled with the priority and respect for your time that has been missing. Please reach out to me at the dealership so I can personally oversee your next appointment. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful 5-star review! We are so pleased to hear that Jesse Martins provided a nice, friendly, and professional approach during your recent service visit to Greenway Kia West. It is great to know that Jesse’s confidence and clear communication gave you peace of mind throughout the process. Providing satisfying service and high-quality workmanship for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is what we strive for every day. I will be sure to share your kind words and "good job" with Jesse and the rest of our service team! We look forward to welcoming you back for your next maintenance milestone. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review! We are so pleased to hear that your experience at Greenway Kia West was professional and well-communicated from start to finish. It is a top priority for our advisors to ensure our neighbors in Orlando and the surrounding Central Florida area feel informed about the process, cost, and timing of their service. We are also glad you enjoyed our customer lounge and felt well-attended to while you waited! I will be sure to share your kind words with our entire service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review, MATTYMATT3! We are so pleased to hear that your experience at Greenway Kia West was helpful, polite, and easy from start to finish. Sometimes the best experiences are the simplest ones, and we strive to make every visit as smooth and stress-free as possible for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area. I will be sure to share your kind words with our entire team! We look forward to welcoming you back for your next maintenance milestone or automotive need. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the wonderful 5-star review, Odette! We are so pleased to hear that Gabriel provided excellent communication and organized your appointment so efficiently. We understand that keeping our neighbors in Orlando, Ocoee, and the surrounding Central Florida area fully informed is a crucial part of providing exceptional service. It is great to know Gabriel ensured you were comfortable and prepared throughout the process at Greenway Kia West! I will be sure to share your kind words with him and the rest of our team. We look forward to welcoming you back for your scheduled visit and any future automotive needs! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 4-star review, Sharon! We are so pleased to hear that your experience at Greenway Kia West was a positive one and, most importantly, that your vehicle is back on track and running well. Providing great customer service and reliable workmanship for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is our top priority. I will be sure to share your kind words with our service technicians and advisors! We look forward to welcoming you back for your next maintenance milestone to ensure your car stays in peak condition. Mark Foster Service Manager