Jesse Martins | Page 7

Greenway Kia West responded

Thank you for the wonderful 5-star review, Brenda! We are so pleased to hear that Jesse provided such a friendly and professional experience during your visit to Greenway Kia West. It is a top priority for our team to be patient, accommodating, and understanding with all our neighbors in Orlando, Ocoee, and across Central Florida. We are glad to know that Jesse’s great customer service made a positive impact on your visit! I will be sure to share your kind words with him and the rest of our service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the fantastic 5-star review! We are so pleased to hear that Jesse provided such a great experience and was able to solve your problem quickly at Greenway Kia West. It is a top priority for our team to provide fast, effective solutions for our neighbors in Orlando, Ocoee, and across Central Florida. Knowing that you "really recommend" Jesse to all your friends is the highest compliment we could receive! I will be sure to share your kind words and "the best" shout-out with Jesse and the rest of our service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery. Nos alegra mucho saber que, desde su punto de vista, recibió una muy buena atención al cliente y un excelente servicio en Greenway Kia West. Nuestra prioridad es brindar una experiencia profesional y hospitalaria a todos nuestros vecinos de Orlando, Ocoee y el centro de la Florida. Compartiré sus amables palabras con todo nuestro equipo, ya que nos motiva a seguir ofreciendo lo mejor en cada visita. ¡Esperamos verle pronto para su próximo mantenimiento! Anas Lazaar General Manager

Greenway Kia West responded

I am sincerely sorry for the ongoing issues you’ve experienced with your traction ABS module. To spend nearly $5,000 and still be facing the same problem is completely unacceptable, and I understand how stressful it is to be left without reliable transportation to work. We clearly missed the mark on getting this fixed correctly the first time. I want to personally oversee the re-evaluation of your vehicle to ensure this is resolved once and for all. Please contact me directly at the dealership today so I can prioritize your repair and discuss how we can assist you with transportation while your car is with us. Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West! We are thrilled to hear that our team provides such kind and helpful service every time you visit us for maintenance. Delivering consistent, high-quality attention to our guests in Winter Garden and Clermont is what we strive for with every appointment. We truly appreciate your loyalty and look forward to seeing you again for your next service! Mark Foster Service Manager

Greenway Kia West responded

Thank you so much for the detailed feedback! We are thrilled to hear that everything went smoothly with your repairs and that Jesse was able to completely turn your experience around. At Greenway Kia West, we know that true excellence comes from going above and beyond for our guests in Winter Garden and Clermont. It is wonderful to hear that Jesse’s genuine care and proactive service earned your continued business. I will be sure to share your high praise with him—he truly is a star on our team. We look forward to seeing you again for your next visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West, Victoria! We are thrilled to hear that our team was so attentive and showed genuine care for your vehicle. Providing high-quality service to our neighbors in Winter Garden and Clermont is our top priority, and we are glad we could earn your trust. We look forward to seeing you again for your next maintenance visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your experience at Greenway Kia West, Thomas! We are thrilled to hear that our team was friendly and prompt during your visit. Providing efficient driving services and a welcoming environment for our guests in Winter Garden and Clermont is a top priority for us. We truly appreciate your recommendation and look forward to seeing you again for your next service! Anas Lazaar General Manager

Greenway Kia West responded

I am very sorry to hear about your experience and the frustration caused by the lack of communication and attentiveness you described. This is certainly not the level of professionalism or service we strive to provide for our guests in Winter Garden and Clermont. We value your time and your feedback, and I would like the opportunity to address these concerns with our team directly to ensure we are providing the support our customers deserve. Please reach out to me at the dealership so I can personally look into this for you. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the fantastic review! We are so glad to hear that you had such a great experience at Greenway Kia West and that your service was completed even sooner than expected. Providing efficient, high-quality care for our guests in Winter Garden and Clermont is what we strive for every day. We truly appreciate the "etc etc etc" of positive feedback! We look forward to seeing you again for your next maintenance visit. Mark Foster Service Manager