Jennifer Westerlund
Jennifer Westerlund at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Jennifer Westerlund

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of Jennifer Westerlund

January 31, 2025

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Employee Rating

good people What Others Say GREAT customer service! The Service Department was very helpful, but still takes toolong. More

by JSEEJAS
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Recommend Dealer
Yes

January 24, 2025

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Steve always courteous helpful and informative with all of our purchases throughout last several years More

by bbbuzz72
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Recommend Dealer
Yes
Jan 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm grateful for your continued trust in James Wood Chevrolet Buick GMC Decatur. It’s wonderful to hear that you found our service courteous and informative over the years. I look forward to assisting you with your future purchases! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 24, 2025

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Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat More

by RYAN.BLACKBURN
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Recommend Dealer
No
Jan 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Ryan. I understand your concerns regarding the communication and the issues with your truck. At James Wood Chevrolet Buick GMC Decatur, we strive to provide timely updates and support to our customers. I appreciate your feedback and would like to encourage you to contact me directly so I can address your concerns and work towards a resolution. Thank you again for your insights. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 16, 2025

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Always friendly, quick and professional service. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. More

by DEFENDERONTHEROAD
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Matt Smith

Jan 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 10 years and I am thrilled to hear about your positive experiences with our friendly, quick, and professional service. Don't hesitate to visit us again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 06, 2025

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Conscientious and Customer oriented. I've had the pleasure of working with the Collision Team in the past and they work overtime and put in the extra effort to be sure and make sure thei More

by aircactus
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Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders

Jan 07, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your thoughtful review! We appreciate your kind words about our Collision Team at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that their dedication to quality and customer satisfaction has made a positive impact on your experience. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 01, 2025

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A employee had stolen a high visibility work jacket from my car. I want it back More

by HUGO_FRAGA
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Recommend Dealer
Yes
Jan 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 20, 2024

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Employee Rating

They did a wonderful job where they worked but left a 3x2,5 inch hole not repaired in the from bumper..... More

by Robert Marlett
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Recommend Dealer
Yes
Dec 24, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Robert. We appreciate your recognition of the job done; however, we understand your concern regarding the hole in the front bumper. Please reach out to me at James Wood Chevrolet Buick GMC Decatur so I can address this issue and ensure your satisfaction. We value your input and look forward to resolving this for you. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

December 02, 2024

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Shawn Hoe was my service man and he took care of me like he always does , I've been coming to James woods for many years and Shawn is my go to guy More

by SHAKEY6959
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Recommend Dealer
Yes
Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Shawn consistently provides excellent service for you at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty over the years and look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

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Good experience and highly recommend! Good customer service! They are very knowledgeable and informative on the type of vehicle you want to purchase. More

by ERMABOWEN
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Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We greatly appreciate your kind words about our customer service and the knowledgeable team at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you had a good experience. We hope to assist you again in the future, and please feel free to share your experience with others! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 30, 2024

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Employee Rating

The customer service has always been great friendly and courteous and professional . The service department is clean More

by BWRANDOLPH4570
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently experienced great customer service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being friendly, courteous, and professional, and we appreciate your acknowledgment of our clean service department. We look forward to serving you again on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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