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Jennifer Westerlund
Jennifer Westerlund at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Jennifer Westerlund

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
49 Reviews
4.8

49 Reviews

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49 Reviews of Jennifer Westerlund

December 05, 2025

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Employee Rating

I am with James Wood Motors for years and in the almost 84 years of my life I can only say that this is the best I ever had in Germany and in the USA. More

by whaarmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris , Clay Estes

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Dec 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! It's great to hear that your experiences with James Wood Chevrolet Buick GMC Decatur have been exceptional, both in Germany and the USA. Your loyalty over the years means a lot to us. We look forward to continuing to serve you in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 12, 2025

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Employee Rating

Top notch service! ! Thanks to Matthew in body shop office!! Very happy with service ! Thank u More

by KJFISHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders, Sam Lara, Matt Smith

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Nov 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate you taking the time to share your experience with us at James Wood Chevrolet Buick GMC Decatur. I am glad that Matthew provided you with top-notch service in the body shop. We look forward to assisting you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 08, 2025

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Employee Rating

The body shop did a great job on the 2012 chevy malibu no complaints at all as for the service department on my 2018 chevy silverado Not very good at all they have had my truck for almost 3 week from when More

by silvacse@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Johnson, Sam Lara

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Nov 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I'm glad to hear that the body shop did a great job on your 2012 Chevy Malibu, but I also understand your concern regarding the extended time your 2018 Chevy Silverado has been in the service department. At James Wood Motors, your feedback is important as it helps us review how service scheduling and workflow are managed and how we communicate timelines to customers. Feel free to connect with me directly if you’d like to go over this further. Your satisfaction is our priority. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 24, 2025

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Employee Rating

I have been purchasing/leasing vehicles from James Wood Motors/James Autopark, including service and body shop since 1990 (37 years), I will keep doing business with them. More

by JRBASTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Tyler Mayfield, Shawn Hooe, Bryan Stanley, Mark Sanders, Sam Lara, Dason Howard

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Oct 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your continued loyalty and support over the years! I truly appreciate your trust in James Wood Chevrolet Buick GMC Decatur for all your vehicle needs, from purchasing to service. We're looking forward to serving you for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 17, 2025

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Employee Rating

Jennifer was extremely professional, kind and proficient. She kept me apprised of the job and when I could expect to get my vehicle back. A job well done! More

by tim.heidtman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Tim! We're thrilled to hear about your positive experience with Jennifer at James Wood Chevrolet Buick GMC Decatur. It's great to know that her professionalism and communication made a difference during your vehicle service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 15, 2025

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Employee Rating

Jeremy at haunted across from Chevy in decater always try to fix your vehicle no matter what The owner Raymond Woods is just awesome thank you guys More

by steven1966.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback, Steven! I truly appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. We're glad to hear that Jeremy and Raymond provided you with excellent service. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 04, 2025

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Employee Rating

The folks here have taken care of me for 40 years my wife and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year f More

by RDHITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Nick Huff, Shawn Hooe, Bryan Stanley, Sam Lara

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Oct 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your loyalty over the past 40 years and am thrilled to hear that you and your family have had such positive experiences at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that our Service Department has consistently met your expectations. We look forward to serving you and your family for many more years to come! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 08, 2025

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Employee Rating

Polite, excellent updates, showed customer care, met all expectations, represented Jane’s Wood Dealership by taking ownership for customers More

by jdrich83
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris, Mark Sanders, Sam Lara , Madesta (excellent employee)

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Sep 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! It's great to hear you had a positive experience at James Wood Chevrolet Buick GMC Decatur. Our team takes great pride in providing excellent service and showing genuine care for our customers. We look forward to welcoming you back next time. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 04, 2025

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Employee Rating

I have had body work done in the past and was pleased then I was pleased one again with speed and quality of work More

by jimjdtaylorfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jim! I am glad to know that you were pleased with the speed and quality of the body work at James Wood Chevrolet Buick GMC Decatur. We appreciate your loyalty and look forward to assisting you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 21, 2025

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Employee Rating

No in-house communication at the service desk between the employees. When they let you know the vehicle is ready, we drove there. We waited over an hour waiting for the car to arrive so we could go home. More

by PRECIOUSMOWMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand that your experience at James Wood Chevrolet Buick GMC Decatur regarding the service desk communication and the wait time for your vehicle was not up to your expectations. I appreciate your input, as it helps us improve our processes. Please feel free to reach out to me directly if you wish to discuss your experience further. We look forward to serving you better in the future. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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