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Jennifer Westerlund
Jennifer Westerlund at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Jennifer Westerlund

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Jennifer Westerlund

June 18, 2026

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Employee Rating

I had a wonderful experience working with Jennifer Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v More

by max49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard, Krystal Gipson , Paul Johnson

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Jun 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Max! I’m thrilled to hear that you had a great experience with Jennifer and our service department at James Wood Chevrolet Buick GMC Decatur. We are dedicated to maintaining strong communication and providing efficient service. I appreciate your recommendation, and our team here in Fort Worth, Texas looks forward to serving you again in the future. Have a great day! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 10, 2026

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Thorough with repairs and made sure to get vehicle aligned as well. All done in a timely manner. More

by JTWESTERLUND
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders, Sam Lara, Matt Smith , Madesta Browne

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Jun 11, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! I’m thrilled to hear that you found our service thorough and timely at James Wood Chevrolet Buick GMC Decatur. We always strive to provide excellent care for our customers' vehicles. We look forward to seeing you again for any future needs! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

February 21, 2026

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I have dealt with this dealership for many years. I have always received excellent service. I will continue to deal with them. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Culpepper, Carey Williams, Brandt Wicker, Randy Williams, Asa Johnson Jr, Chad Huddleston, Bryan Stanley

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Feb 21, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Fred! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the years. It's wonderful to hear that you consistently receive excellent service. We look forward to continuing to assist you in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 18, 2025

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Bryan Stanley has been my service advisor for years. I trust his guidance to keep my vehicle running smoothly More

by JJLEW46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, David Stokes, Mark Sanders

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Dec 19, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and your trust in Bryan as your service advisor. It's great to hear that he has been able to help keep your vehicle running smoothly. We look forward to continuing to serve you! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 10, 2025

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Absolutely fantastic service from the body shop. Could not be more happy! Car was fixed and looks great. More

by Kirk K.
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Service Time
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Recommend Dealer
Yes
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Dec 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Kirk! I'm grateful to hear that you had a fantastic experience with our body shop at James Wood Chevrolet Buick GMC Decatur. It's great to know that your car looks great after the repairs. We appreciate your feedback and hope to see you again for any future needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

December 05, 2025

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I am with James Wood Motors for years and in the almost 84 years of my life I can only say that this is the best I ever had in Germany and in the USA. More

by whaarmann
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris , Clay Estes

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Dec 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! It's great to hear that your experiences with James Wood Chevrolet Buick GMC Decatur have been exceptional, both in Germany and the USA. Your loyalty over the years means a lot to us. We look forward to continuing to serve you in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 12, 2025

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Top notch service! ! Thanks to Matthew in body shop office!! Very happy with service ! Thank u More

by KJFISHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders, Sam Lara, Matt Smith

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Nov 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate you taking the time to share your experience with us at James Wood Chevrolet Buick GMC Decatur. I am glad that Matthew provided you with top-notch service in the body shop. We look forward to assisting you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 08, 2025

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The body shop did a great job on the 2012 chevy malibu no complaints at all as for the service department on my 2018 chevy silverado Not very good at all they have had my truck for almost 3 week from when More

by silvacse@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Lara , Paul Johnson

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Nov 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I'm glad to hear that the body shop did a great job on your 2012 Chevy Malibu, but I also understand your concern regarding the extended time your 2018 Chevy Silverado has been in the service department. At James Wood Motors, your feedback is important as it helps us review how service scheduling and workflow are managed and how we communicate timelines to customers. Feel free to connect with me directly if you’d like to go over this further. Your satisfaction is our priority. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 24, 2025

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Employee Rating

I have been purchasing/leasing vehicles from James Wood Motors/James Autopark, including service and body shop since 1990 (37 years), I will keep doing business with them. More

by JRBASTIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Tyler Mayfield, Shawn Hooe, Bryan Stanley, Mark Sanders, Sam Lara, Dason Howard

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Oct 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your continued loyalty and support over the years! I truly appreciate your trust in James Wood Chevrolet Buick GMC Decatur for all your vehicle needs, from purchasing to service. We're looking forward to serving you for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 17, 2025

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Employee Rating

Jennifer was extremely professional, kind and proficient. She kept me apprised of the job and when I could expect to get my vehicle back. A job well done! More

by tim.heidtman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Tim! We're thrilled to hear about your positive experience with Jennifer at James Wood Chevrolet Buick GMC Decatur. It's great to know that her professionalism and communication made a difference during your vehicle service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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