Jennifer Bowen | Page 164

Unexpected lack of Ford feature after the sale On the whole I was extremely happy with the way I was treated at the dealership from the time I entered until the time I left. However, since I made a On the whole I was extremely happy with the way I was treated at the dealership from the time I entered until the time I left. However, since I made a specific request about a safety feature, I was disappointed to find out Ford does not have it. The salesman indicated that the car did have automatic headlights but failed to mention they only turn on during dim lighting. Shame on me for not doing more research before buying the car. It wasn't until my wife mentioned that my lights were not turning on that I discovered the fault. I will put up with the inconvenience of turning my lights on manually from now on. More

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Helpful, no pressure tactics! I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me w I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me without grilling me. He said he'd be available inside if I did have any questions. I decided to test drive a vehicle and the process wasn't a grueling time suck, Eben was able to explain the differences in trims to me and I took one for a spin. The test drive was actually fun, I was able to speak with Eben about more than just the car which helped ease some of the nerves I had. I knew I would be purchasing a vehicle in the near future-but I knew I could wait for a bit if I wanted to as well. I found the vehicle that I wanted (all the amenities I was desiring) and it was thankfully affordable. Both Eben and Doug Carter worked with me and thoroughly explained my options and allowed me the chance to think things over before I made the decision. I really appreciate that they gave me time and space to make my decision. In fact, I left the dealership to think on it-got home and knew it was the car for me right when I walked in my door. The financial portion was explained thoroughly by Jennifer Bowen-she was super organized and efficient. I accidentally filled out the wrong portion of one of the contracts and she wasn't phased, she just whipped up another one and let me start over. She was kind and didn't make me feel silly for asking questions. I really enjoyed all of my interactions with each of the folks I dealt with, at one point-I was asked if I knew Eben because we were getting along and telling stories of our past athletic injuries and cracking up one another. He was a good dude, same with Doug Carter-we share a mutual friend and that was cool to find out. More

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Great dealer to work with This is my 6th car from Bob Paytas of Klaben Ford. Bob always is professional and I feel he always is looking to serve his clients. Highly recommend t This is my 6th car from Bob Paytas of Klaben Ford. Bob always is professional and I feel he always is looking to serve his clients. Highly recommend this dealer and sales person More

by THERESARINDER Verified Customer Verified Customer

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professionalism is great and attention to detail friendly service and professionalism is great. this is my fourth lease.Terry Baughman is the man.I can go to Klaben Ford Lincoln and go all over the c friendly service and professionalism is great. this is my fourth lease.Terry Baughman is the man.I can go to Klaben Ford Lincoln and go all over the county to find a good deal. More

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Purchased a used car after my lease ran out I leased a car 2 years ago, and it was set to run out this month. Matt Hryb helped me with the purchase of a new automobile, and it was very easy to d I leased a car 2 years ago, and it was set to run out this month. Matt Hryb helped me with the purchase of a new automobile, and it was very easy to do. Excellent service from him and our finance rep Jennifer Bowen. I will be back here again when my wife is due for a new car. More

by JCHAMBERS421 Verified Customer Verified Customer

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Straightforward and up front. Don Batten was good to work with and when my wife's car is ready to be replaced, I will be stopping by Klaben Ford. Don Batten was good to work with and when my wife's car is ready to be replaced, I will be stopping by Klaben Ford. More

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Twice as nice This was my second lease on a Ford Escape from Klaben. Both tines they gave me what I wanted for the payment I could afford and didnt throw any additi This was my second lease on a Ford Escape from Klaben. Both tines they gave me what I wanted for the payment I could afford and didnt throw any additional charges in. I live about 45 minutes from them and I would drive 2 hours to get a vehicle from them. They really know how to treat their customers and make them happy. More

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Good Experience We had been looking at a few certified used Fusions and stopped in at Klaben's. We weren't planning on purchasing a vehicle because there were a few We had been looking at a few certified used Fusions and stopped in at Klaben's. We weren't planning on purchasing a vehicle because there were a few we were considering. When we started talking to Matt Moyer, he seemed straight forward and genuine, as did everyone at the dealership. The customer service was one of the reasons we decided to purchase, along with a great price for the vehicle and a good price for our trade. More

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Amazing, unbelievable and an eye opener I have gone to numerous car dealerships and have never experienced the service I recieved from my Sales Consultant, from beginning to end. Unbelievabl I have gone to numerous car dealerships and have never experienced the service I recieved from my Sales Consultant, from beginning to end. Unbelievable, no stress, again top notch service! I can't say enough. Stop by or call and see for yourself. I called and I am glad I did! More

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Customer service We had great service from every department! Everyone was very accommodating and made us feel special with the purchase of my new vehicle. I would defi We had great service from every department! Everyone was very accommodating and made us feel special with the purchase of my new vehicle. I would definitely recommend Klaben to friends and family. More

by millerrl6789 Verified Customer Verified Customer

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