Jennifer Bowen | Page 165

A +++ Great customer service hard to find ??? Well look no further, Klaben Ford HAS IT !!! Thanks to Brandon and Jenn for a great experience!!! Drove over Great customer service hard to find ??? Well look no further, Klaben Ford HAS IT !!! Thanks to Brandon and Jenn for a great experience!!! Drove over two hours to pick up vehicle. Great experience from the first telephone call to check on availability to the moment I drove off the dealership lot. Great job !!! More

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Everyone was pleasant to work with. Terry B was helpful explaining dashboard controls that I had never seen before. And other general 2015 Escort controls. He was also very knowledgeable Terry B was helpful explaining dashboard controls that I had never seen before. And other general 2015 Escort controls. He was also very knowledgeable about the auto and I drove home in that day. More

by marjjean.mymail Verified Customer Verified Customer

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Brandon was professional. Personable, and very knowledgeable Brandon was very helpful and professional. We did not feel any stress or pressure at any time. It was a very enjoable , stress free experience. All Brandon was very helpful and professional. We did not feel any stress or pressure at any time. It was a very enjoable , stress free experience. All the staff treated us with respect and we're kind. We would definitely recommend Klaben dealership to anyone interested in buying a high quality vehicle at a great price. More

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New Vehicle Purchase Brandon did a great job finding the exact car I was looking for, was able to work a dealer trade to go and get the car from another state, brought it Brandon did a great job finding the exact car I was looking for, was able to work a dealer trade to go and get the car from another state, brought it back, and had it ready for me within a week. I would highly recommend Brandon as he was a pleasure to work with and went above and beyond getting the car I wanted. More

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New Year's Eve Lease Leased a new F150 on New Year's Eve. Dan Peters and Jennifer Bowen were so helpful from vehicle recommendations to quick finance options. Very satisfi Leased a new F150 on New Year's Eve. Dan Peters and Jennifer Bowen were so helpful from vehicle recommendations to quick finance options. Very satisfied and would lease another truck or car from them in a heart beat! More

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New Lease Great experience and all three that I dealt with were amazing! I'll definitely recommend Klaben. This is my first experience with your dealership. Great experience and all three that I dealt with were amazing! I'll definitely recommend Klaben. This is my first experience with your dealership. Thank you! More

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Kent Klaben Ford Lincoln was an amazing experience! From the moment I contacted Brandon Brinkley, he worked SO hard to get me a brand new car with EVERYTHING I wanted and the extra bells and whistles at From the moment I contacted Brandon Brinkley, he worked SO hard to get me a brand new car with EVERYTHING I wanted and the extra bells and whistles at a price that was within my budget, a finance charge that was next to nothing, and a car I absolutely LOVE! He was pleasant and funny and not pushy at ALL! He took such great care of my mom and I! He's extremely knowledgeable about all of the vehicles and figured out exactly what car would be best for me! Mr Klaben himself made sure that I was taken care of and able to purchase this car! Thank you Mr Klaben! And to Jennifer, you were so pleasant, kind and caring! Buying this car was the most pleasant car buying experience I have EVER had and we felt like royalty the entire time! Thanks to all of you! More

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Top notch Staff awesome experience Picked up a used truck yesterday, (new to me). The auto was spotless, and the employees treated me like family. Could not be happier. The Whole proce Picked up a used truck yesterday, (new to me). The auto was spotless, and the employees treated me like family. Could not be happier. The Whole process was quick and painless. Tip.. call ahead and they can get a leg up on the paperwork, that's what I did and everything worked out well. They had a notary which helped with my old title. More

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Unexpected lack of Ford feature after the sale On the whole I was extremely happy with the way I was treated at the dealership from the time I entered until the time I left. However, since I made a On the whole I was extremely happy with the way I was treated at the dealership from the time I entered until the time I left. However, since I made a specific request about a safety feature, I was disappointed to find out Ford does not have it. The salesman indicated that the car did have automatic headlights but failed to mention they only turn on during dim lighting. Shame on me for not doing more research before buying the car. It wasn't until my wife mentioned that my lights were not turning on that I discovered the fault. I will put up with the inconvenience of turning my lights on manually from now on. More

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Helpful, no pressure tactics! I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me w I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me without grilling me. He said he'd be available inside if I did have any questions. I decided to test drive a vehicle and the process wasn't a grueling time suck, Eben was able to explain the differences in trims to me and I took one for a spin. The test drive was actually fun, I was able to speak with Eben about more than just the car which helped ease some of the nerves I had. I knew I would be purchasing a vehicle in the near future-but I knew I could wait for a bit if I wanted to as well. I found the vehicle that I wanted (all the amenities I was desiring) and it was thankfully affordable. Both Eben and Doug Carter worked with me and thoroughly explained my options and allowed me the chance to think things over before I made the decision. I really appreciate that they gave me time and space to make my decision. In fact, I left the dealership to think on it-got home and knew it was the car for me right when I walked in my door. The financial portion was explained thoroughly by Jennifer Bowen-she was super organized and efficient. I accidentally filled out the wrong portion of one of the contracts and she wasn't phased, she just whipped up another one and let me start over. She was kind and didn't make me feel silly for asking questions. I really enjoyed all of my interactions with each of the folks I dealt with, at one point-I was asked if I knew Eben because we were getting along and telling stories of our past athletic injuries and cracking up one another. He was a good dude, same with Doug Carter-we share a mutual friend and that was cool to find out. More

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