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437 Reviews of Jeff Silvers
July 09, 2026
Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More
by jordanclm8
Verified CustomerOther Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, Carlos Ortega, JC Cooper, Costas Hernandez, Simon Chan, Bob Nascimento
July 05, 2026
Jeff Silvers was the individual I checked in with to have my service on my car. He was very professional and informative throughout the process. I was very impressed with the quality of service with the larg my service on my car. He was very professional and informative throughout the process. I was very impressed with the quality of service with the large number of cars coming in for service on July 3rd. More
by SANDY.METTS
June 28, 2026
Great service and value. Love how informed you keep your customers as the vehicle is getting serviced! Love how informed you keep your customers as the vehicle is getting serviced! More
by GREEN5FAMILY
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, Carlos Ortega, JC Cooper, Costas Hernandez, Simon Chan, Bob Nascimento
June 16, 2026
Service advisor was great. The reason I didn’t give the dealer 5 stars is because the two services I had they had coupons, and they would only let me use one. The one I couldn’ The reason I didn’t give the dealer 5 stars is because the two services I had they had coupons, and they would only let me use one. The one I couldn’t use was a 5 dollar coupon. This dealer has nickled and dimed me before. I live between 3 Toyota dealerships, and I need a major service next. Guess which dealership I’m not going to. Way to save 5 dollars and cost yourself 2,000.00 More
by Midnightrider1977
June 10, 2026
I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More
by Eugeniak.
Other Employees Tagged: Katie Fuller, Zach Claybrooks, Carlos Ortega, Anthony Sullivan
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