Jeff Silvers | Page 2

I received amazing quick service , I was in and out ! I couldn't believe it ! I couldn't believe it ! More

by Judaya Bivins Verified Customer Verified Customer

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One year service on 2025 Corolla Hatchback. Wait time was excellent. Service representative was friendly and knowledgeable.. Wait time was excellent. Service representative was friendly and knowledgeable.. More

by PRSCUSS Verified Customer Verified Customer

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Thank you very much. No issues and I always appreciate taking my Highlander to Toyota! No issues and I always appreciate taking my Highlander to Toyota! More

by cthreatte Verified Customer Verified Customer

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Great staff. Always kind and quick on resolving issues. Coffee and workstation desks are a top notch. Always kind and quick on resolving issues. Coffee and workstation desks are a top notch. More

by Isaac sarmiento Verified Customer Verified Customer

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Feels like a poorly run assembly line when it comes to service. When you call into the dealership for service, you get transferred to an outside answering service that can’t get in touch with anyone physi service. When you call into the dealership for service, you get transferred to an outside answering service that can’t get in touch with anyone physically at the dealership. It took two weeks to get a tire put on, when it was already ordered. I had to raise xxxx just to get someone to get it done. Wouldn’t buy another car here based on service experience so far. More

by LUCASHATHAWAY Verified Customer Verified Customer

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Service center kept me updated as to what needed to be done and the rationale behind the recommendations. done and the rationale behind the recommendations. More

by Talkingrock Verified Customer Verified Customer

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Jeff Silvers provided me with excellent service experience, was very helpful, a good communicator, kept all promises, with friendly personality experience, was very helpful, a good communicator, kept all promises, with friendly personality More

by john.inguanti Verified Customer Verified Customer

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The service was poor. After arriving home I attempted to lock the doors with the remote nothing happened. I thought maybe it’s the remote battery so I opened the door an After arriving home I attempted to lock the doors with the remote nothing happened. I thought maybe it’s the remote battery so I opened the door and attempted to press the lock button and nothing. I then tried to start the car and nothing. The service report said the battery was okay, but I went ahead and opened the hood and to my shock the battery terminal clamp was dislodged from the post!!!! Guessing it wasn’t secured. It was likely manipulated in some way because the time in my car was wrong when they gave me my vehicle back and the passenger window wouldn’t go down. When I called my service agent he said he would let the manager know because someone should have inspected the car. I doubt it since I did have to return to the dealership initially after leaving because they hadn’t turned the maintenance light off I thought I’d wait to fill out the survey because I thought maybe the manager would call, but didn’t hear anything. It’s disappointing and because I don’t live near there I had to resolve this issue on my own. More

by Landryalicia Verified Customer Verified Customer

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Service department is Always helpful in figuring out the problem. Our service agent kept us informed problem. Our service agent kept us informed More

by wilderfam Verified Customer Verified Customer

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The 3 people who worked at the service desk were horrible and unprofessional and seemed very inexperienced. I complained that I made a reservation for 8:30am and my car had still not been seen by 9:15. When and unprofessional and seemed very inexperienced. I complained that I made a reservation for 8:30am and my car had still not been seen by 9:15. When I went to the service desk the two other employees in the background laughed at me like it was a joke when I complained. The young woman who I was talking to was very unprofessional and had a bad attitude and went and got Zac who was the service manager. Zac and Jeff were incredibly professional and rushed my car through service. I have no complaints with them. In fact they were both wonderful to deal with. This is not a complaint about them. I have leased two Tacomas at your dealership and have brought my truck there for all its service needs. Not only was this situation incredibly horrible, but I question coming back. Being laughed at in front of other customers was embarrassing and demeaning. I have never requested this before, but I hope you fire them all. -Chris Amaral More

by CHRISTOPHERAMARAL Verified Customer Verified Customer

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