Jake Pierson

Everything was great from the drop off till pick up I have nothing bad to say have nothing bad to say More

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This dealership uses deceptive business practices. I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but also New contract adding on $29 thousand for Bronco More

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I have had the pleasure of best service and sales at this dealership. Thanks you. dealership. Thanks you. More

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Took time to explain and did a good job. Hope the problem is fixed after 3 tries Hope the problem is fixed after 3 tries More

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Ed Napleton uses DECEPTION when doing business. I have written letters to Ed Napleton, made appointments to straighten out problems and am financial hardship after Buying a Defective Bronco and hav I have written letters to Ed Napleton, made appointments to straighten out problems and am financial hardship after Buying a Defective Bronco and having it taken to replace with another vehicle. No Response from Ed Napleton Group. Also BBB..29 thousand put on contract for replacement vehicle. Lost everything from Bronco, trade in, 13 thousand cash down, and 6 months of payments $815. New contract has the additional 29 thousand left for Me to pay on JUNK DEFECTIVE BRONCO. I have fought about this since day of New contract and they know this practice is wrong except they get away with Screwing the Customers.Wrote letters to hear nothing. Locked out of my Ford account due to Dealership making false information changes to contract.,except when working with technical support, they got into my account except it was someone else’s account. Fraud is handling that situation except I still can’t get to my account. After 10 1/2 hours I either had to sign Deceptive documents or walk away losing Everything and a car. More

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This dealership will screw you selling you a car and their service department is just as bad when making appointments. They sell DEFECTIVE CARS, and then write new contracts charging you for DEFECTIVE C their service department is just as bad when making appointments. They sell DEFECTIVE CARS, and then write new contracts charging you for DEFECTIVE CARS when they trade You into another. I bought a Brand New Bronco had 6 months, DEFECTIVE, other dealers not them could fix. Took back to Napleton and they sold me new car losing everything I put towards DEFECTIVE Bronco. 29 thousand they are saying I still owe on Bronco added to my new contract for Escape 105 thousand for Escape.Plus with Bronco I traded in a car 71 thousand miles Escape, 13 thousand cash down and 6 payments of $816. A month. I lost it ALL AND NAPLETON WONT WORK WITH ME. Dealer never put service contract in system, had to fight for My oil change and maintenance contract so I didn’t have to pay for it.New contract for Escape has wrong information on it. Address change and they changed my Username so I can’t get to my account. I call tech to get on my account and I have another person account information, that went to fraud but still can’t access My account. They took out cc without permission. When signing they said $1000 on cc got statement and it was $5000 they put on it.Made appointment with Kathy to try and straighten mess up Went to appointment and she was on vacation. Service: made appointment for 7 am oil change, dropped car overnight.Called 11:30 am and my keys were still in drop box…excuse is the guy who usually does drop box called in.I got my car at 3 pm when done. This building was Hawk Ford for many years. My family bought 12 cars from Hawk Ford never a problem. If I knew the building was taken over by Ed Napleton Group…I would have never walked in. I have heard several complaints about the Ed Napleton Group and their deceptive practices. This Company should be investigated for deceptive practices. And stopped !!!! Will continue Spreading the Word about the Ed Napleton and their Deceptive practices. More

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They are a very great team. And very good with there customers. I am please they did a great job with my car. And very good with there customers. I am please they did a great job with my car. More

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Great customer service repairs were fast and waiting room was accommodating to my needs and wants was accommodating to my needs and wants More

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This is my first time dealing with them. Honestly, the service is fast and the people are very cooperative. It is better than the Lincoln dealer and the prices are cheaper, so I will deal wi Honestly, the service is fast and the people are very cooperative. It is better than the Lincoln dealer and the prices are cheaper, so I will deal with them again. Thank you so much More

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The customer service was Great, and polite when it come down to the service, it was fast. down to the service, it was fast. More

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