Jake Pierson | Page 6

First time here for service. Westfield in Countryside wasn’t answering phones. Recall on 2019 Explorer was the reason. 1 call, had a date to bring it in, was told unable to bring Westfield in Countryside wasn’t answering phones. Recall on 2019 Explorer was the reason. 1 call, had a date to bring it in, was told unable to bring me back to house due to it being beyond 5 mile limit, service advisor handled it and provided a ride. When vehicle was ready, shuttle drivers very busy, service advisor again handled it, contacted and dealership paid for Uber ride back. Very professional service, would consider here for a future purchase based on how well the service was handled. More

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I love the polite and courteous customer service and the efficient in and out service! efficient in and out service! More

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Nice clean fast service I was in and out customer service had get knowledge of recall had get knowledge of recall More

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Everything was good and in nice timing I have been coming here for years thankyou here for years thankyou More

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Jake was my service advisor. Jake was great and very upfront about cost of services and issues that the technicians found with my vehicle. Took a little longer than expected, but Jake was great and very upfront about cost of services and issues that the technicians found with my vehicle. Took a little longer than expected, but thats life. Would highly recommend More

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Amazing service. Brought my 2022 Expedition in and Jake ordered me an uber home and then sent an uber to pick me up to retrieve my vehicle. All the work was done qu Brought my 2022 Expedition in and Jake ordered me an uber home and then sent an uber to pick me up to retrieve my vehicle. All the work was done quickly and properly. More

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Had a Wednesday appt. Car looked at on Thursday needed part which would be delivered from warehouse Friday morning at 6 am. Car would be fixed by 10 am. Never got a call Car looked at on Thursday needed part which would be delivered from warehouse Friday morning at 6 am. Car would be fixed by 10 am. Never got a call so called at 11 am Friday only to find out the service advisor on my car had the day off. The labor amount had no explanation 599.90 to replace an oxygen sensor. Also paid $3 to use credit card to dealership plus $22 to use link to pay bill. Lin More

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The service advisor Jason was kind, courtesous, and professional. He hot me in and out for an oil change. professional. He hot me in and out for an oil change. More

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I love this dealership. I bought my Bronco in July and got it serviced recently and they were so kind. I also appreciated them reaching out to me to get the recall taken car I bought my Bronco in July and got it serviced recently and they were so kind. I also appreciated them reaching out to me to get the recall taken care of. I added the oil change the same day with no issues as well. More

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It’s the best dealer ever the best people the best Customer Service the best team Customer Service the best team More

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