Jacqueline Bernald
Jacqueline Bernald at Spitzer Kia Cleveland

Jacqueline Bernald | Page 5

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.8
56 Reviews
4.8

56 Reviews

Write a Review

56 Reviews of Jacqueline Bernald

February 06, 2026

Dealership Rating
Employee Rating

She said the car will be ready within 90 minutes and it's ready as stated. They checked the car and didn't find anything wrong with it. She was curtious and respectful. More

by Krandy63
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Feb 06, 2026

Spitzer Kia Cleveland responded

It’s great to hear Jacqueline had your Kia Forte ready in the promised 90 minutes and found everything in good order. Thank you for noting her courteous and respectful service. Please let us know if we can help again.

February 05, 2026

Dealership Rating
Employee Rating

Terrible no communication Experience was bad. Nobody ever called me to tell me my cat was ready. Bette yet even told me my cat was going to be there over night. I had to call several times myself More

by njasper103
Recommend Dealer
No

Other Employees Tagged: Jacqueline Bernald

Feb 11, 2026

Spitzer Kia Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 01, 2026

Dealership Rating
Employee Rating

Background music in the showroom is one thing, blasting at concert level is beyond appropriate. One cannot hold a conversation without having to raise their voice to be heard. More

by rawa321
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Feb 01, 2026

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

January 30, 2026

Dealership Rating
Employee Rating

The service department is fantastic I've worked with all the service advisors and they are all very knowledgeable about my car and help me with anything I need. More

by jmay6
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 30, 2026

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

January 29, 2026

Dealership Rating
Employee Rating

Great The lady who took my car was very thorough, kind, and explained everything that would take place. More

by Skatingeorge
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 30, 2026

Spitzer Kia Cleveland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 24, 2026

Dealership Rating
Employee Rating

At this time I have no problems with Spitzer Kia. I have been a client of Spitzer since 2005. More

by L. A. and G. Grayson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Spitzer Kia Cleveland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!

January 24, 2026

Dealership Rating
Employee Rating

Nice people, talked with Caleb our salesman, service department helpful and great coffee machine. Thanks More

by MARYJOFAHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2026

Dealership Rating
Employee Rating

The ladies who checked me in were great when my car was done the lady pulled my car up away from the snow so I wouldn't get my interior wet and all the people in service were friendly and great More

by jim10
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 18, 2026

Spitzer Kia Cleveland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Kia Cleveland!

January 13, 2026

Dealership Rating
Employee Rating

My car was taken to Spitzer Kia due to a voluntary recall to have the brake lines replaced due to their corrosion due to road salt when I made the appointment the gentleman that took the appointment was rath More

by luvsmajic105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2026

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 12, 2026

Dealership Rating
Employee Rating

Great service The techs keep you upto date on the progress also I had question about trading the car and a sales person (josh) was right there to discuss with me More

by Catcarbon7
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 12, 2026

Spitzer Kia Cleveland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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