Jack Kim | Page 4

Everyone I've met is very friendly. My problem with this dealer is that their service department is either understaffed or inefficient. Service is very slow, there is confusion among My problem with this dealer is that their service department is either understaffed or inefficient. Service is very slow, there is confusion among some of the staff, and when parts are ordered it takes two weeks to get them, and then they don't notify you when the parts are in. Not ideal. More

by carolyn2604 Verified Customer Verified Customer

Report | Print

Great service and was quick. Coffee and snacks are always a Plus for me. Thank you Coffee and snacks are always a Plus for me. Thank you More

by davidc18 Verified Customer Verified Customer

Report | Print

Thanks to this dealership for the great service. I also enjoyed beverages whilst waiting for my car. I also enjoyed beverages whilst waiting for my car. More

by andersonerasmus Verified Customer Verified Customer

Report | Print

Very pleased with the service……. no hassle and I’m impressed with Hyundai cars Especially the hybrids no hassle and I’m impressed with Hyundai cars Especially the hybrids More

by JAWZZZZ Verified Customer Verified Customer

Report | Print

Easiest lease purchase ever. Mace was the best car salesperson I've ever dealt with - responsive, knowledgeable, and follows up. Mace was the best car salesperson I've ever dealt with - responsive, knowledgeable, and follows up. More

by Dave Verified Customer Verified Customer

Report | Print

So accommodating. Took care of an uber for me to get home as my car would take a long while. Took care of an uber for me to get home as my car would take a long while. More

by jbelcher10 Verified Customer Verified Customer

Report | Print

I liked that I could get a Uber back to my house so I didn’t have to wait didn’t have to wait More

by IAMTROUBLET Verified Customer Verified Customer

Report | Print

This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More

Report | Print

It's convenient because it is vlose to my house, and they are friendly and provide quick service. they are friendly and provide quick service. More

by Eun Hee Woo Verified Customer Verified Customer

Report | Print

great service nice workers, fair prices, I will return. Air conditioner is working great now, I'm ready for the summer Air conditioner is working great now, I'm ready for the summer More

by SIGNPAINT1 Verified Customer Verified Customer

Report | Print