Jack Kim | Page 3

South Bay Hyundai responded

We’re very sorry to hear about the experience you described. We understand how upsetting it would be to bring in a vehicle and leave feeling that the situation was not properly resolved. We also regret that you made multiple requests to speak with Calvin and did not receive the follow-up you were expecting. Your concerns regarding the vehicle damage, repair quality, communication, and escalation process have been shared with our upper management team for review. We appreciate you letting us know.

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!

South Bay Hyundai responded

Thank you for sharing such a wonderful review! We’re glad our team made your service visit feel welcoming and professional from start to finish. Clear communication and keeping you informed are a big part of providing a service experience you can feel confident about, so it’s great to hear that stood out. We truly appreciate you choosing South Bay Hyundai and taking the time to recognize the team’s attention to detail. We look forward to taking care of you again!

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the kind words! We’re especially glad Jack made such a positive impression. His commitment to making sure customers feel comfortable, informed, and well taken care of is something we truly value. We’ll be sure to share your recognition with him. We appreciate your trust and are grateful you chose us!

South Bay Hyundai responded

Thank you for such a thoughtful review! We’re glad we could keep your downtime to a minimum and make the visit convenient from start to finish. It’s especially nice to hear that the technician video stood out, you should be able to see and understand what was found with your vehicle, rather than simply being handed a list of recommendations. And we’re happy the shuttle service helped make the day easier. We know that combination of efficiency, communication, and personal service can be hard to find, so your recommendation means a great deal to our team. Thank you for trusting us with your vehicle!

South Bay Hyundai responded

Thank you for sharing your feedback. We appreciate your kind words about our service advisors, and we regret that the overall experience did not meet your expectations. Your comments regarding service completion, vehicle inspection, and the care taken with customer vehicles have been shared with our management team for review. Thank you for bringing these concerns to our attention. We appreciate your feedback and the opportunity to improve our service experience.

South Bay Hyundai responded

Thank you for the thoughtful feedback! We’re glad our team was able to get to the bottom of the issue and then take the time to walk you through the different options. We believe customers should have the information they need to make the decision that works best for them, without feeling pressured. It’s great to know you appreciated both the quick communication and the way our team handled everything. We truly appreciate your trust!

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re truly grateful for your many years of loyalty and for trusting South Bay Hyundai with your vehicle service and repairs. It means a lot to hear that you’ve always been treated well and that our team has consistently provided high-quality work. We’re especially glad Jack Kim has taken such great care of you and made your service experiences even better with his attentive and helpful approach. Thank you for continuing to choose South Bay Hyundai. We truly appreciate your support and look forward to taking care of you for many more years to come!