Jack Kim | Page 3

South Bay Hyundai responded

Thank you for the wonderful feedback! We’re so glad to hear Jack Kim provided clear communication and took your schedule into consideration during your service visit. We understand how valuable your time is, and it’s great to know Jack worked to ensure your repairs were completed within your timeframe while also providing a plan for anything that might need additional attention. We truly appreciate your kind words and your trust in our team. Thank you for choosing us, and we look forward to serving you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand how important it is to feel welcomed and acknowledged when arriving for a scheduled appointment, and we regret that the check-in and pickup processes were not as smooth as they should have been. Your comments regarding customer service, communication, and wait times have been shared with our team for review. We appreciate you taking the time to let us know about your experience.

South Bay Hyundai responded

Thank you for the great review! We’re so glad to hear that scheduling your recall was easy and that both your regular service and recall work were completed in a timely manner. It’s wonderful to know you’re happy with your Tucson and our team. We truly appreciate your support and look forward to seeing you again!

South Bay Hyundai responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear that both of them, along with the entire team, provided you with such a fantastic experience. We truly appreciate your support and are grateful for your trust in us. It means a lot that you’d recommend us to others!

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay you experienced during pickup and the lack of clear communication while your vehicle was being retrieved. We understand how frustrating it can be when expectations around timing aren’t met, especially when you’re waiting without timely updates. This is not the experience we aim to provide, and your comments have been shared with our team so we can address both the process and communication moving forward. We appreciate your patience and the opportunity to improve, and we hope to provide you with a much smoother experience in the future.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear your sales experience was positive, but we’re sorry to learn that your service visit did not meet expectations. We understand how frustrating it is to experience long wait times and limited communication throughout the day. Your comments regarding service efficiency, communication, and follow-up have been shared with our team for review. We also appreciate your note about the vehicle wash and will take that into consideration as well. Thank you for taking the time to let us know about your experience.

South Bay Hyundai responded

Thank you for taking the time to share such a thoughtful review. We truly appreciate your patience throughout the process and are very glad our team was able to work through a complex and unusual issue with your driver’s side window. Situations like this are never easy, and your recognition means a lot, especially for Jack Kim. His persistence, professionalism, and commitment to seeing the repair through are exactly what we strive for, and we’ll make sure he hears your kind words. We’re grateful for your trust in us and are always here if you need anything in the future.

South Bay Hyundai responded

Thank you so much for the wonderful feedback! We’re thrilled to hear Jack provided superb service management and kept you well-informed throughout your appointment with timely, professional communication. It’s great to know you left completely satisfied, that’s exactly what we aim for. We truly appreciate you choosing South Bay Hyundai and look forward to taking care of you again next time!

South Bay Hyundai responded

hank you for sharing your feedback. We’re very sorry to hear about the difficulty you experienced reaching our team and the frustration caused by delays in communication and discrepancies in pricing. We understand how important it is to receive timely updates and clear, consistent information, especially when service decisions have already been discussed. Your comments regarding follow-up, phone accessibility, and pricing communication have been shared internally for review by management. We appreciate you taking the time to let us know about your experience.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that, overall, you’ve had good customer service experiences in the past, but we’re sorry to hear this particular interaction didn’t meet that same standard. That’s not the impression we want to leave. We appreciate you bringing it to our attention and will make sure it’s reviewed with the team so we can continue improving consistency across every visit. We value your continued trust in South Bay Hyundai and hope your future experiences return to the high level of service you’ve come to expect.