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483 Reviews of JC Cooper
Verified Customer
July 23, 2025
Best service in the area, hands down. Very honest and dependable people. JC's crew produce quality work. I never have anything but great things to say about the whole organization but ESP Very honest and dependable people. JC's crew produce quality work. I never have anything but great things to say about the whole organization but ESPECIALLY service. More
by JOE@THREEWAYCAMPERS.COM
July 03, 2025
JC was outstanding. He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb Coun He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb County Toyota for any service needs I have on my 2024 Venza. They were able to give an appointment the day after I called. I really appreciated the ability to get an appointment so quickly. More
by wdlerner
July 02, 2025
I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More
by rcaveney
Other Employees Tagged: Simon Chan
June 28, 2025
Been service my vehicles here for a few years and have always received and excellent service. always received and excellent service. More
by SOSA
Other Employees Tagged: Carlos Ortega , Anthony Sullivan , Raven
June 27, 2025
Simon let me down. He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himsel He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himself if iit wasn’t done by the tech. By a little after 3 pm I still hadn’t heard from him. I texted him to ask him about when my car might be ready and got no response. I walked over to.an intake lady she went to his desk for me as Simon wasn’t there. The keys and paperwork were sitting on his desk. She covered for him saying the car was just finished. I signed paperwork and headed ti my car. When I looked at the printout it showed 2:01 pm!!!! I wonder when he would have contacted me had I not gone out and asked about the car. I’ve been coming to this dealership for a long time and have never been treated this way. Pretty sad. I will come back for service but do y want him to be my service writer. More
by JUDYFINKELSTEIN
Other Employees Tagged: Simon Chan
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