J.C. Pilcher

North Park Toyota of San Antonio responded

We take your feedback seriously and understand your frustration. This is not an experience we want anyone to have, and we regret that your visit left you feeling this way. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We regret to hear that your recent service visit did not meet your expectations, and we understand your frustration. We take feedback like this seriously, as it helps us maintain the standard of care our customers deserve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you for taking the time to share such thoughtful and detailed feedback with us. We are pleased to hear that our service department and financial staff made such a positive impression and that you felt well cared for throughout your visit. It truly means a great deal to know that you experienced first class service on your vehicle. We also appreciate your honest observation regarding the checkout experience, as feedback like yours helps us continue to grow and ensure that every customer who walks through our doors feels equally welcomed and valued. We will take your comments to heart as we work to improve our processes. Thank you again for your loyalty and for sharing your experience with us.

North Park Toyota of San Antonio responded

Thank you for sharing such a wonderful experience with us! It means a great deal to hear that Joseph and David took the time to truly listen and work toward the deal that was right for you. That kind of patient, attentive service is exactly what we strive to provide every customer who walks through our doors. We will be sure to pass along your kind words to them both.

North Park Toyota of San Antonio responded

Thank you for your wonderful feedback, Kemily! We are truly grateful that you experienced excellent service and outstanding customer care during your visit. Your kind words about our support and assistance with your vehicle mean so much to our team. We deeply appreciate customers like you who take the time to share their positive experiences. Your recommendation helps us continue to build trust within our community, and we look forward to providing you with the same exceptional service for all your future automotive needs.

North Park Toyota of San Antonio responded

Thank you for the wonderful review! We're thrilled you'd recommend us to friends and family. Treating our customers like family means everything to our team at North Park Toyota.

North Park Toyota of San Antonio responded

We are overjoyed to hear about your outstanding experience! It's wonderful to know that Jorge provided you with amazing and respectful service while efficiently taking care of your Tundra. Your feedback about the quick and professional service truly means a lot to us. We're grateful that you chose us for your automotive needs and appreciate you taking the time to share your positive experience with others.

North Park Toyota of San Antonio responded

We are disappointed to hear that you feel this way about your experience. We understand your frustration. Your feedback is important to us, and we recognize that this situation did not meet the standards you expected. We would appreciate the opportunity to discuss your experience further. Please contact Ray Andrade at randrade@nptosa.com so we can address your concerns directly.

North Park Toyota of San Antonio responded

Thanks for the feedback! Glad you enjoy your visits and appreciate your continued support of North Park Toyota.

North Park Toyota of San Antonio responded

Thanks for the feedback! Glad Sam provided dedicated and efficient service during your visit.