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Ian Filo
131 Reviews
Hey, I'm Ian and I'm a Product Genius at BMW of Westlake. I really enjoy connecting with customers and making the delivery process of their new cars fun and exciting. I am an alumni of the Cleveland Institute of Art and I love to work out and watch/collect movies in my down time. My favorite superhero is Wolverine and my favorite movie franchise is Lord of the Rings.
Read more131 Reviews
Write a ReviewDealership Experience
6 yrs, 7 mos
Industry Experience
6 yrs, 7 mos
131 Reviews of Ian Filo
April 02, 2025
I spent about an hour with Dirk so I’m not sure who Jared is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! More
by YOUNG_PAT
Verified CustomerOther Employees Tagged: Dirk Steffen, Tony Hildebrandt
February 09, 2025
It was a great experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. Staff and sales extremely professional and knowledgeable. Very pleasant buying experience. More
by JIMUVA
Other Employees Tagged: Adam Moon, Mike Niedzwiecki, Nez Faraj
February 05, 2025
First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More
by GENTPET
Other Employees Tagged: Brittaney Quick, John Cordell, Kelly Cavanagh
January 19, 2025
Brittaney and the crew were amazing. Couldn't ask for a better place for service Couldn't ask for a better place for service More
by bmquick08
Other Employees Tagged: Tom Tunnell, Robert Strecker, Adam Moon, Brittaney Quick, Jared Jeschelnig, Jeff Hughes, Cory McConville, Mathew Povroznik
January 11, 2025
Kelly made the car buying process easy. We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW West We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW Westlake to potential car buyers. More
by HallieGold
Other Employees Tagged: Kelly Cavanagh
December 31, 2024
We purchased our 1st BMW and they were very helpful and nice through the whole process! nice through the whole process! More
by Makarena Moody
Other Employees Tagged: Mike Niedzwiecki , Tony Hildebrandt
December 29, 2024
My husband and I just purchased our second BMW from BMW of Westlake and had a great experience once again. Our sales rep, Kelly was really helpful and a pleasure to work with. The process went very smoothl of Westlake and had a great experience once again. Our sales rep, Kelly was really helpful and a pleasure to work with. The process went very smoothly and the level of service from everyone we interacted with at the dealership was exceptional. More
by Lola
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh
December 06, 2024
The team was courteous, on time, knowledgable on product and fun! I also appreciated Ian who taught me how to use the electronics and fun! I also appreciated Ian who taught me how to use the electronics More
by BETHSANDERS1970
Other Employees Tagged: Robert Strecker, Mike Niedzwiecki, Kelly Cavanagh
December 06, 2024
I custom ordered a new BMW and Kelly took very good care of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake More
by jtcomella62
Other Employees Tagged: Robert Strecker, Kelly Cavanagh
December 04, 2024
Second car bought at BMW of Westlake and second great experience . Kelly went above and beyond and Ian was extremely helpful helping me set up my new car . experience . Kelly went above and beyond and Ian was extremely helpful helping me set up my new car . More
by jtcomella62
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh
