Heather Deritis

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I am very glad I went there. More

by ALFEIA Verified Customer Verified Customer

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They were very lethargic and rude without any regard to the cuetomer. She was calling me over phone from other side of the door the cuetomer. She was calling me over phone from other side of the door More

by VRPRASATH Verified Customer Verified Customer

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My service advisor was excellent but ever since it went from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. More

by SHEA Verified Customer Verified Customer

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Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More

by JOEB18 Verified Customer Verified Customer

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Not very trustworthy. Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action la Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action law suit on line. Shameful. The car had been in at the dealership several times over the last couple of years. More

by JOERAHI3 Verified Customer Verified Customer

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Such sloppy work. I’m sure you will be seeing my issues via corporate in the upcoming weeks I’m sure you will be seeing my issues via corporate in the upcoming weeks More

by MDESTEFANO70 Verified Customer Verified Customer

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Heather always does a great job. Very thorough and keeps us updated on the progress of our services being performed. Very thorough and keeps us updated on the progress of our services being performed. More

by JOHNWOLF02 Verified Customer Verified Customer

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Service center does not communicate with customers at drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment and left 6 messages and no return call. Once with a named person it’s ok but the drop off process is just not customer focused. I told my sales person that if I end up getting service at a different bmw location with better service I will buy my next car there. More

by tlcgreco Verified Customer Verified Customer

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Always feel like the most important customer. From the time I drive in to when I leave. From the time I drive in to when I leave. More

by RANDMAN2008 Verified Customer Verified Customer

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BMW of West Chester is first class, always! Heather is AMAZING! What an ambassador to the brand. Thanks! Heather is AMAZING! What an ambassador to the brand. Thanks! More

by mgrayston81 Verified Customer Verified Customer

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