Heather Deritis
Heather Deritis at BMW of West Chester
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Heather Deritis

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Heather Deritis

October 21, 2024

Dealership Rating
Employee Rating

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the respectful performance of our service team here at BMW of West Chester!

October 01, 2024

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Employee Rating

Great experience as they serviced my X7. It's probably the best BMW service area in a 50mi area. More

by SL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 02, 2024

BMW of West Chester responded

We are truly gratified to hear you were so pleased with the performance of our service team here at BMW of West Chester!

September 25, 2024

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Employee Rating

Service was exceptional, and everything was taken care of. Check in was painless and the car was ready when promised. More

by cp11
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 25, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the ease and efficiency of your service visit. Many thanks for choosing BMW of West Chester!

September 25, 2024

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Employee Rating

Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! More

by akellyfish
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the professional performance of our service team here at BMW of West Chester!

September 18, 2024

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Employee Rating

Excellent service and communication from Heather. Every one was so nice. I highly recommend your facility. More

by peace7860
Service Price Transparency
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Recommend Dealer
Yes
Sep 18, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the communicative service experience delivered by Heather. Many thanks for choosing BMW of West Chester!

September 18, 2024

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Employee Rating

Took too long due to warranty issues. Car was in for over a month. Heather did a good job fighting for me with warranty co. More

by eric.schrock
Service Price Transparency
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Recommend Dealer
No
Sep 18, 2024

BMW of West Chester responded

Thank you for your kind words for the diligence demonstrated by Heather in working with your aftermarket warranty company. Please be assured every effort was made on your behalf to get your vehicle repaired and back to you once repairs were approved.

September 16, 2024

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Employee Rating

Professional, courteous and great job explaining the issues that had to be addressed and repaired. More

by domcianci
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Recommend Dealer
Yes

Other Employees Tagged: Technician who repaired car.

Sep 17, 2024

BMW of West Chester responded

We are delighted to hear you have once again been so pleased with the professional and courteous performance of our service team. Thanks again for choosing BMW of West Chester!

September 09, 2024

Dealership Rating
Employee Rating

BMW of West Chester did a nice job servicing my BMW that I brought in for scheduled service. More

by cp11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team here at BMW of West Chester!

September 05, 2024

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Employee Rating

Always helpful, responsive and easy to understand what my car needs. Typically they get everything done to meet my schedule. More

by alec.brecker
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Sep 05, 2024

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the performance of our service team here at BMW of West Chester!

September 04, 2024

Dealership Rating
Employee Rating

Heather was very responsive and kept me informed about repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggest More

by LRATCHFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza , Rich Weiler

Sep 05, 2024

BMW of West Chester responded

We are delighted to hear your were so pleased with the assistance delivered by Heather and our team on your recent visit. Thank you for making us aware of your checkout and invoicing concerns. We always want to deliver the best level of service possible for you here at BMW of West Chester!

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