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Harveen Toor
Refer Me
33 Reviews
"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships
Read moreDealership Experience
4 yrs, 2 mos
Industry Experience
5 yrs, 3 mos
Specialties & Trainings
customer service expert, communication specialist
33 Reviews
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33 Reviews of Harveen Toor
March 26, 2025
The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new notifications once work is complete. More
by CMatta
Verified CustomerOther Employees Tagged: Shelly Jackowski, John Pena, Charlie Topping
March 25, 2025
My appointment was 8:30 for oil change only and didn’t get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer yes or no. In the past, the advisor came and asked. I guessed I am just another number.. Almost 2.5 hours for an oil change, i want to leave and never come back. I flagged down someone and asked why my car not done and was told i have to answer the text yes or no but that was not making clear to me. I finally got the car back after 12. I asked what is the appointment for and was told like appointment for a doctor. I was never wait at doctor more than 15’ My windshield wiper had some dust from recently dust storm but perfectly fine. I came because it was Toyota City but now. I will go to Toyota City or better yet to a garage or do it myself. I question about the price and horrible service. Who needs the frustrations. More
by Number
March 23, 2025
I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a small job like that. will not come back. More
by ANHASSAN
March 22, 2025
Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and made sure to call him out on it. A nice white lady service person came to ask me if I’ve been assisted, she flagged him to let him know I’ve been sitting there. I’ll just start going to another Toyota. Thank you for the discount because I called out the xx though. It’s simple honestly to assist ppl. I go where I’m accepted. More
by Stella Hamilton
Other Employees Tagged: Shelly Jackowski , Shelly was who came to ask me have I been assisted. While Harveen acted like he didn’t see me sit there with my car.
March 10, 2025
It was great experience serving was amazing they explained everything very well love the response for all my needs explained everything very well love the response for all my needs More
by Eagle
Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Hilary Peoples, Ronald Gallagher
March 08, 2025
I went in for an oil change. I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of i I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of in a timely manner! More
by racastle66
Other Employees Tagged: Harveen Toor
March 02, 2025
Fast, efficient and friendly service. I was able to leave in about an hour. Everything went great I was able to leave in about an hour. Everything went great More
by beccamarquez
Other Employees Tagged: Antonio Holmes
March 01, 2025
Very good l around - sales, service, etc. Fair price and quick. Would do it again. Fair price and quick. Would do it again. More
by rndlldk
Other Employees Tagged: Ryan Palma
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