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Harveen Toor
Harveen Toor at Norm Reeves Toyota Dallas

Harveen Toor | Page 12

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.6
130 Reviews

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

Dealership Experience

5 yrs, 5 mos

Industry Experience

6 yrs, 6 mos

Specialties & Trainings

customer service expert, communication specialist

4.6

130 Reviews

Write a Review

130 Reviews of Harveen Toor

February 26, 2025

Dealership Rating
Employee Rating

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Justin Auchter, Carlos Lopez

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Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 26, 2025

Dealership Rating
Employee Rating

I was mislead on the cost of repairs. I was called back to the dealership under the pretense that the GM would take care of my bill due to all the hassle I was put through. That was false More

by Pfiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Seltzer

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Feb 26, 2025

Norm Reeves Toyota Dallas responded

Fiero, Thank you for the review. I refunded you $200 of your service bill while you were her. You asked a salesperson for numbers on a new vehicle that we provided you. When you left you thanked me for listening to you. I appreciate your business but not sure how we didn't meet your expectations.

February 25, 2025

Dealership Rating
Employee Rating

Very quick service, professional. The staff was very friendly and easy to book service with them. More

by carlacullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Norm Reeves Toyota Dallas responded

That's awesome, Carla! We're glad that you found our staff welcoming and that it was easy to get your service appointment for your Toyota. Remember that we have service specials, too, so be sure to review them before you get here next time. Thank you!

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 22, 2025

Dealership Rating
Employee Rating

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Justin Auchter, Carlos Lopez

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 20, 2025

Dealership Rating
Employee Rating

Excellent customer service, great job, always bring my cars at this Toyota service and don't have any problems at all. I would recommend this place. More

by rivas1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, and we hope to partner with you for service for many miles to come! Remember that we have service specials that can sweeten any visit to our service center. Thanks so much, and we can't wait to work with you again!

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 07, 2025

Dealership Rating
Employee Rating

Great sales ladies & gents. Friendly, helpful and knowledgeable, each salesperson worked as a team to make a sale. More

by Sandra J Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sales Department not listed

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Feb 07, 2025

Norm Reeves Toyota Dallas responded

Sounds like a satisfying experience, Sandra! Feel free to let us know what we can do to provide you with a five-star experience in the future. Thank you!

February 06, 2025

Dealership Rating
Employee Rating

Bad service. Irresponsible people. Bad attitude. Some employees doesn't have any good attitude. I never go back to buy here. More

by Clemente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback and would like to learn more about your visit to our dealership, Clemente. That way, we can work on making improvements where necessary to provide customers like you with a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Report | Print
Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

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