Gavin Quintana

Thanks CJ for your courteous, caring attention while waiting to purchase a car at Subaru. waiting to purchase a car at Subaru. More

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This for a service appt on 24 APRIL 2024. We have owned 2 Crosstreks and our newest one is loaded with all possible options to include the dreaded EyeSight system. So far, we have had 2 insta We have owned 2 Crosstreks and our newest one is loaded with all possible options to include the dreaded EyeSight system. So far, we have had 2 instances of a code being generated and the EyeSight system shutting down. When that occurs, many items quit working to include cruise control, high beams etc. So we made an appointment to get this fault repaired. This is a long story but here are the highlights: Upon receiving back the car we noticed that the windshield had scratches in the middle of it. These scratches are very distinct and appear only in the center section in approx. 2 ft path. They look just like someone (like a technician) took a green scuff pad and tried to remove something from that area. It does not look like a damage that would occur from taking your car to the car wash (as the service manager suggested). Pictures of the scratches are hard to produce that show this damage, and this forum does not allow for pictures. The reason I bring all this up is that when we brought the car back to the dealership to discuss the damage we were told that this was pre-existing damages and that they would attempt to buff out the windshield to get rid of the scratches. When my wife picked up the car for the original service appt. the service tech mentioned that the tech who did the repair for the EyeSight problem had found some "film" on the windshield and tried to remove it. Later the Service Manager stated that this film was on the inside of the windshield and therefore the damage we are seeing is on the outside and so "it couldn't be caused by the tech" All of this was discussed with the service manager and his position was that Tucson Subaru did not cause this damage and hey why don't you just get your insurance company to replace the windshield since these scratches are likely what is causing the EyeSight system to shut down and code out. So this is why I am posting this complaint. First off, they replaced the EyeSight cameras to clear the codes which if the windshield is the cause, the cost of a windshield is significantly cheaper than the $4k that the SM quoted for the camera replacement. The cameras cost $2300 according to their parts department and there is no way that the calibration process could cost $1700. So now I am dealing with a service manager who misquotes prices dramatically and who suggests to customers to replace a windshield on their own, versus accepting responsibility for their own damages. As I read through the negative posts on this forum the pattern is clear. The service department never does anything damage wise and the manager ALWAYS protects the company. While that is commendable when accurate, it can never always be true. Employees do make mistakes, but they rarely admit it for fear of repercussions. Finally, this dealership institutes up-sells of services. Our car had 16K miles as of the date of services. They also performed the 18K service. The recommended we have the tires balanced and a 4 wheel alignment done during this service. As someone who does most of the work on my non-warranty covered cars, I know a little about mechanical things. If a car needs an alignment then you will see unusual tire wear. There is none of that. If the tires need to be balanced, you will experience some type of shimmy in the steering and or again some type of unusual wear patterns on the tire tread. None present. When I confronted the SM about this I was told that he gets his car aligned every year. And the Tucson roads are terrible. Bottom-line, you need to know as a consumer that when you bring your car in here for service, they will consistently try to get more work performed than you may need and if you are not mechanically inclined, they could potentially take advantage of that. Customer beware! Don't take my word for it, look at the reviews on this forum. We will likely sell our car just to get rid of a car that has to be serviced at this Subaru dealership. More

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Half of the staff are helpful, the other half will gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental iss gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental issues. The vehicle is included in a lawsuit where Subaru’s Foresters between 2016-2020 were found to have faulty computer/engine systems that drain the battery through time. For two years, my brother and I mentioned to their associate Jason that the battery was having issues, and that the auto-ignition feature would fail and leave us stranded. He told us he looked into it multiple times and that there was no issue, even though he must have been aware of this lawsuit. We checked our service records, and it was clear that he never even had their technicians check to see if there was an issue, as there was no mention in any of the records. Then the auto-ignition failed because the battery died while my brother was in stop-and-go traffic IN THE MIDDLE OF THE HIGHWAY. My brother could have been killed or injured trying to get the car off of a busy highway if two passersby didn’t help him. It was only after this when we took the car to the dealership that we found out about this lawsuit, because they emailed me saying I was included in it. But instead of owning up to this being the issue, they tried to lie and tell me that they were replacing my battery for free out of the kindness of their hearts. They refused to admit fault and actually tried to make themselves look like angels. I gave Jason a 1 point rating review in their survey they sent me, and now they no longer send me surveys when I come in for service. So clearly they keep their high ratings because they brush all of their mistakes under the rug and refuse to give surveys to anyone they’ve wronged. That’s how they’ve kept their rating as the “top Subaru deal ship in the country.” This is a very shady dealership. I would not purchase from them if I were someone looking to buy a new vehicle. More

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I purchased my Subaru Forester from Tucson Subaru new and purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (fo purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (foolish, I know). I had the vehicle serviced at the dealer for every service interval since its purchase. However, they missed major premature deterioration of the bushings on the lower control arms that should have been replaced before the warranty expired. I even brought the vehicle in complaining of a shimmy before the warranty expired and the service department didn't find anything. I finally got fed-up with the problem and checked myself. Five minutes of labor later and I discovered the completely destroyed bushings. When I contacted the service department they took no accountability for missing the problem and did nothing to help, other than offer to schedule me for a full price repair. There are far better mechanics out there that will actually keep your car in safe working order for significantly lower cost. Avoid Tucson Subaru and save yourself some money and aggravation. I will not be returning. More

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