Gabriel Taurus | Page 3

Greenway Kia West responded

Hi Jasmine, I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel. I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right. Please reach out to me when you’re comfortable so we can talk through your experience. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi ealfino7, thank you for the great feedback! We’re glad our Kia service team at Greenway Kia West could accommodate your visit on short notice and provide the level of care you deserve. We appreciate your trust and look forward to helping with your next maintenance or service appointment! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you so much for your review! We’re glad to hear your oil change experience was pleasant and that our Service Team at Greenway Kia West in Orlando made sure everything was done perfectly. We appreciate your trust and look forward to helping with your next Kia maintenance visit! 🔧🚗 — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Daniela, for the 5-star review! We’re delighted to hear that our team at Greenway Kia West in Orlando, FL consistently provides great customer service and quick attention whenever you visit. We truly appreciate your kind words and trust in our Kia service center near me! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

¡Gracias, Giuliana, por su reseña de 5 estrellas! Nos alegra saber que recibió un excelente servicio y atención de parte de todo nuestro equipo en Greenway Kia West en Orlando, FL. Agradecemos su recomendación y su confianza en nuestro centro de servicio Kia — ¡gracias por elegirnos! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

¡Hola! Muchísimas gracias por tu reseña y por confiar en Greenway Kia West. Nos alegra saber que nuestro equipo fue amable y que el tiempo de servicio fue más rápido en esta visita. Agradecemos mucho tu paciencia y tus comentarios, y esperamos verte pronto para tu próxima visita de mantenimiento. — Mark Foster, Gerente de Servicio markfoster@greenwayauto.com

Greenway Kia West responded

Hi, thank you for the wonderful feedback and for recognizing Brett and our team. We’re thrilled to hear you felt well cared for and enjoyed your experience with us. It’s great to know our staff made your visit both informative and comfortable — we truly appreciate your trust and look forward to assisting you again. — Mark Foster, Service Manager markfoster@greenwayauto.com