Gabe Hernandez
Gabe Hernandez at Norm Reeves Toyota Dallas

Gabe Hernandez

Finance Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
11 Reviews

Dealership Experience

5 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.4

11 Reviews

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11 Reviews of Gabe Hernandez

May 30, 2025

Dealership Rating
Employee Rating

Dealer was fast and efficient, buying experience was pleasant, I would recommend and buy here again in the future. More

by willie.word
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 30, 2025

Dealership Rating
Employee Rating

Luis was very nice and helpfull. I’m a first time buyer and Luis made the process very easy. More

by Makayla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos

May 30, 2025

Norm Reeves Toyota Dallas responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 25, 2025

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Employee Rating

Very slow service. Expect three hours or more to fully complete any purchase or process. More

by andrewsmb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ryan Palma

May 27, 2025

Norm Reeves Toyota Dallas responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 21, 2025

Dealership Rating
Employee Rating

This is the worse dealership that I have ever dealt with. The finance department does not understand customer service. They talk down to you and they take their time to pay you on any overpayment. There More

by mml57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian Fuentes

May 22, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your feedback. I apologize for the inconvenience and the experience you had during your recent visit. We strive for excellence and to provide our customers with an exceptional experience. It sounds like we fell short this time. If you would like to discuss this matter further, please feel free to reach out to me directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2025

Dealership Rating
Employee Rating

Billy and Yaela were very nice during the entire process. Made my time at the dealership very comforting More

by pabloocampo17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss, Yaela Dror

May 20, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Billy and Yaela made your experience at Norm Reeves Toyota Dallas a great one. Thank you for sharing this positive feedback!

May 18, 2025

Dealership Rating
Employee Rating

The dealership is well maintained and organized. You feel like you’re dealing with real professionals, a team working well together. More

by joe_strickland
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mo Ahmad

May 19, 2025

Norm Reeves Toyota Dallas responded

Joe, we're delighted to hear that you felt the professionalism and teamwork at Norm Reeves Toyota Dallas. Thank you for sharing your experience with us!

May 10, 2025

Dealership Rating
Employee Rating

Easiest car buying experience i have ever had! Everyone was extremely helpful especially Yaela our sales associate!! Super friendly and accommodating More

by Lcacnav1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Yaela and the team at Norm Reeves Toyota Dallas made your car-buying experience so smooth and enjoyable! Thank you for sharing this feedback, we appreciate it!

May 06, 2025

Dealership Rating
Employee Rating

Mo and Gabe made my car buying experience enjoyable and easy. Ask for these guys if you are in the market to purchase a new vehicle. You won’t be disappointed. More

by amalig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zechariah Terrell, Mo Ahmad

May 06, 2025

Norm Reeves Toyota Dallas responded

Hi Amalig, we're delighted to hear that Mo and Gabe made your car buying experience enjoyable at Norm Reeves Toyota Dallas! Thank you for recommending them, and we hope you're loving your new vehicle.

May 05, 2025

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Employee Rating

I was so surprised by the level of care and ease the process was! Yaela is the real deal and helps people. More

by Xdesignerxone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yaela Dror

May 06, 2025

Norm Reeves Toyota Dallas responded

Hi! We're delighted to hear that Yaela provided you with such a smooth and caring experience at Norm Reeves Toyota Dallas! Thank you for sharing your positive feedback.

April 15, 2025

Dealership Rating
Employee Rating

Thank you Gabriel, for going the extra mile to help my daughter. Gracias paisano..Everyone should be like you doing their jobs. More

by Mario57galvan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yaela Dror

Apr 15, 2025

Norm Reeves Toyota Dallas responded

Mario, we're delighted to hear that Gabriel went above and beyond for your daughter at Norm Reeves Toyota Dallas. Your kind words mean a lot to us!

1

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