Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 22

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
317 Reviews
4.8

317 Reviews

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317 Reviews of Fulton Benya

April 21, 2021

Dealership Rating
Employee Rating

Ganley Ford is one of the few dealerships that offer courtesy cars if your car needs service that takes over a day to complete. I appreciate that they offer this service. More

by LPOPLOS1183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Kirchenbauer, Scott Spath , Paul Asano

Apr 21, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

April 15, 2021

Dealership Rating
Employee Rating

Always use Ganley Fords service department - all the guys are friendly and knowledgeable! Conveint and thorough and pretty quick. Would definitely recommend Ganley Ford Barberton More

by Katherine M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Apr 16, 2021

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. Paul, Benya and our team appreciate your business and hope to see you again soon!

April 12, 2021

Dealership Rating
Employee Rating

Fast, helpful and friendly. overall a very good experience. I would come here again. They were honest about the condition of my vehicle. Been to other Ford dealerships who recommended work that I k More

by Greg Senderak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Ken Ganley Ford Norton responded

Thank you so much, Greg, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

April 09, 2021

Dealership Rating
Employee Rating

Always helpful when I need them and fit me right in according to my schedule. Fix my car right away! Great with calling and keeping me updated at all times. More

by KHUMPHREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Apr 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 07, 2021

Dealership Rating
Employee Rating

Our vehicle had a recall. They were able to get me in the same day. Service department very friendly and quick. Will definitely be bringing our vehicles back here. More

by bwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Apr 08, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

April 07, 2021

Dealership Rating
Employee Rating

Great service and good communications. I would recommend this place to my friends. I will return if I need further service. We were very pleased. More

by Skabalish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 07, 2021

Dealership Rating
Employee Rating

Tell them you have a ceramic coating on your truck and that they will hand wash it, yet they send it though the brushed car wash... you can tell cause the tires didn’t get cleaned. It sucks knowing you sp More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Apr 08, 2021

Ken Ganley Ford Norton responded

Hello, Providing a positive experience is our top priority. We spoke with the service department and they confirmed that they did hand wash your truck and that they did not send it through the brushed car wash. We are sorry that you feel that we didn't get the tires cleaned to your satisfaction. Please let us know if there's anything else that we can do in addition to the Free works package that we already provided you with after your previous grievance. Thanks!

Apr 09, 2021

Judson3690 responded

I appreciate the free service but I do know that the car wash does not do the tires and they wasn’t touched. The truck did look good but I have a hard time believing that the truck was hand washed because the way the body was shining and the tires was full of dirt still. If you can provide me with proof I will completely apologize and change my rating to the max. I just don’t know why a detailing place would allow that to come out like that. If I could add photos on here I would show you.

April 06, 2021

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Employee Rating

Awesome service. Everyone in the service department takes great care of the customers. They keep you informed and they even was you car at no extra cost. More

by paasano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano, Drew Erdman

Apr 07, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

April 06, 2021

Dealership Rating
Employee Rating

Always exceeds my expectations. Great service and very accommodating. They even washed my vehicle and I didn’t have to ask them too. The staff is so friendly More

by boldry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Apr 06, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

April 06, 2021

Dealership Rating
Employee Rating

Paul Asano and Benya Fulton are great to work with. I like the communication about the service and also updates on when to expect the vehicle to be available for pickup. More

by MARKSINCLAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Apr 06, 2021

Ken Ganley Ford Norton responded

Mark, Thank you for your business and this review. We're happy to hear Paul, Benya, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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