Frank Vidal | Page 4

The service was very quick and successful. Mr Cherry was very helpful to me. He made sure that they were finished with my car on time Mr Cherry was very helpful to me. He made sure that they were finished with my car on time More

by DORISMOM28 Verified Customer Verified Customer

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Always have enjoyed the process at this dealership! Very professional and smooth process!Great service! Very professional and smooth process!Great service! More

by trinapinto19 Verified Customer Verified Customer

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Always greets you with a smile and does his best to get you the best deal possible. this is our 3rd purchase from Frankie, it went smooth as expected!! He listened to all our request and found us a perfect you the best deal possible. this is our 3rd purchase from Frankie, it went smooth as expected!! He listened to all our request and found us a perfect match with a great price. More

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Professional no pressure great inventory that is why we have always come back to purchase our cars from them have always come back to purchase our cars from them More

by LAN819 Verified Customer Verified Customer

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My service advisor. Eric Garcia was awesome. Everything that needed to be done on the car was done well and the car was returned when promised. Eric Garcia was awesome. Everything that needed to be done on the car was done well and the car was returned when promised. More

by WILLIAM.PRECHT Verified Customer Verified Customer

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The North Miami Lexus are the best, they have very good staff, very beautifull store and the really offer very good deals, Congrats staff, very beautifull store and the really offer very good deals, Congrats More

by KRIS35 Verified Customer Verified Customer

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Great customer service! Frank was a great help and got me into the car I wanted Frank was a great help and got me into the car I wanted More

by kayon Verified Customer Verified Customer

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TOP NOTCH Dealership!!! Lexus of North Miami is number ONE in my book! I visited the dealership on Sunday afternoon and was greeted by everyone I came in contact with. They w Lexus of North Miami is number ONE in my book! I visited the dealership on Sunday afternoon and was greeted by everyone I came in contact with. They were pleasant, knowledgeable, and understanding. We worked with Henry on my second visit to the dealership. On the phone Henry agreed to honor a deal, and kept his promise. He made the car buying process very easy and he was transparent about everything. I was able to take care of all of my needs (financing and insurance) while I was there. After the purchase, Henry got in the car with us and went over all of the features of the car so that I can “fully experience my Lexus.” He answered every question I had and made sure I understood. I cannot express how impressed I was enough. I had been visiting dealerships for over a month and I did not have great experiences. I purchased from Lexus of North Miami because they have pride in the quality of the car and the quality of their service. I definitely recommend visiting their store, you will enjoy your experience. I am happy to be a new member of the Lexus family! ***They have a spa, gym, and cafe*** More

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They lie to make the sales I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and they told me that day that the insurance covered just two years and I was actually still paying that insurance. When my lease ended, I went to the dealer to either change the car, buy it o just get rid of it. Robert Nelson, the finance manager, told me that I will received a maintenance service included for free up to 40,000 if I buy the car. After being negotiated with them the price, I decided to buy the car. When my car was 38,800 miles, I went to do the maintenance service and again.. they told me that the maintenance was just for 2.5 years and they charged me $200 for the service! I will add thay of course I requested a written document of these offers that thay made me but they said that it was necessary because they have it on record and that there was no way to make a document for that, the they do not have the document of the forms to give me anything or written They are a complete liars!! If you go to this dealer, please make sure to receive a written document of whatever they offer. If you do not get it, they will just not give you what they promised. Also Harvey Gonzales from Service is super rude. Worst service agent ever. He do not care if you are happy with the service or not. More

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Best customer service ever. My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer se My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever! More

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