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Frank Trotta
Frank Trotta at Rallye BMW
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Frank Trotta

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
457 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

457 Reviews

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457 Reviews of Frank Trotta

March 15, 2025

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Employee Rating

Service advisor was very attentive. He explained necessary vehicle details. It was a good experience. More

by hchamorr
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

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Mar 17, 2025

Rallye BMW responded

We're glad to hear that our service advisor provided attentive care and clear explanations during your visit at Rallye BMW. Thank you for sharing your positive experience with us!

March 14, 2025

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Great service and personal would highly recommend to all my friends will be in touch for all my service needs More

by mekaliky
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Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Rallye BMW responded

Thank you for recommending Rallye BMW, Lily! We're delighted to hear that our service met your expectations, and we look forward to assisting with all your future needs.

March 07, 2025

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Nice service my English not so good sorry But anyway people nice only we was waiting for longer More

by tshim9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino, Jason Quillupangui, Layla Narvaez

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Mar 07, 2025

Rallye BMW responded

Thank you so much for leaving Rallye BMW a five-star review! We greatly appreciate your business and support.

March 02, 2025

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The service dropoff was a smooth and expedient experience including the loaner process. I was kept informed throughout and drop off/pickup was equally smooth and quick. More

by jsomerstein
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Service Time
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Recommend Dealer
Yes
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Mar 03, 2025

Rallye BMW responded

We're delighted to hear that your service experience was seamless at Rallye BMW. Thank you for sharing this feedback!

February 28, 2025

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Excellent work. And my service supervisor Frank always do he’s best to done the work perfectly. More

by Lavin360
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Service Time
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Recommend Dealer
Yes
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Mar 03, 2025

Rallye BMW responded

This review means a lot to us! Thank you for trusting Rallye BMW with your business.

February 21, 2025

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Rallye is great! From purchase to service, this dealership seems to care about customers and provides great support More

by Pcurtistweed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Rallye BMW responded

Thank you for the wonderful feedback! We're delighted to hear that your experience with Rallye BMW has been positive from purchase to service. We appreciate your support and look forward to serving you again in the future!

February 16, 2025

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It was a good service. It did take longer than expected. Would come back again. More

by sharjeel asghar
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Recommend Dealer
Yes
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Feb 17, 2025

Rallye BMW responded

Sharjeel, thank you for reviewing Rallye BMW! Have a lovely day!

February 09, 2025

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Always a great service center, clean and respectful. Never had an issue. Would recommend to family More

by christineeschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino, Kevin Juman, Jason Quillupangui, Richard Johnson, Layla Narvaez

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Feb 10, 2025

Rallye BMW responded

We appreciate your business and your review! Thanks from the Rallye BMW Team, Christine!

February 01, 2025

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we have brought her 2022 iC in for multiple issues and they have never been resolved, the last time we brought it in for software issa d new tires, the tires are under inflated and the computer radio were More

by JPAPAZIS12
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Williams

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Feb 05, 2025

Rallye BMW responded

Thank you for sharing your experience. It's concerning to hear about the unresolved issues with your vehicle, and I apologize for any inconvenience this has caused. We value your loyalty and would like to address these concerns promptly. Please reach out directly so we can assist further in resolving these matters. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 13, 2025

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Employee Rating

Danielle, Chris and Matt have been amazing with helping me and being there by my side with all the troubles I had this year with DMV fraud. Highly recommended Rallye for sales and service! Thank you Rallye More

by litldon86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Carlson, Christopher Blanco, Hasan Barakat, Danielle Dewling

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Jan 13, 2025

Rallye BMW responded

We're delighted to hear that Danielle, Chris, and Matt provided such excellent support during your challenging year at Rallye BMW. Thank you for recommending our sales and service team!

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