Bert Vargas

I brought my nearly new 2026 BMW M2 to Rallye BMW after the rear lower diffuser became detached during normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I the rear lower diffuser became detached during normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I did not strike a curb, road debris, a pothole, or anything else. Once the diffuser came loose, part of it contacted the ground and was damaged. Rallye’s technician confirmed that the diffuser was damaged and that tabs on the supporting trim piece were broken. Nevertheless, Rallye denied warranty coverage, classifying the problem as “outside influence.” What Rallye did not do was identify any impact point, show me evidence that the vehicle had struck something, or explain precisely what the alleged outside influence was. Their conclusion appeared to be based solely on the fact that parts were broken, even though my position from the beginning was that the diffuser detached first and was damaged afterward. I declined to pay Rallye for the repair and took the car to an independent automotive specialist who routinely works on high performance sports cars, exotic cars, and luxury vehicles. He inspected the vehicle, secured the remaining portion of the diffuser at no charge, and ensured that the car was completely safe to drive. I am leaving for vacation and needed to know that the vehicle was secure and safe for the trip. The specialist confirmed that it was. When I return, I intend to take the car back to him for the permanent repair unless Rallye contacts me and agrees to resolve the matter. He estimates that replacing the affected piece, including installation, will cost approximately $350. That estimate makes Rallye’s decision even more disappointing. My wife and I purchased two BMWs from Rallye within roughly six months. I purchased my 2026 BMW M2 in November 2025, and my wife purchased an additional BMW in May 2026. Despite that recent business and the possibility of future purchases and service, Rallye was apparently willing to lose our confidence and future business over a repair costing approximately $350 at retail. Unfortunately, this was not my first frustrating experience with Rallye’s service department. I purchased additional tire and wheel protection coverage with my vehicle. On a previous occasion, when tire repairs were needed, I was initially told that I would have to pay a deductible despite the additional coverage I had purchased. Thankfully, my salesman, Bert Vargas, intervened on my behalf and helped get that matter resolved. Bert has been an excellent salesman and has consistently been responsive, helpful, and willing to advocate for me. My criticism is not directed at him. In fact, the fact that he had to intervene illustrates the difference between the excellent assistance I received from my salesman and my repeated frustrations with Rallye’s service and customer care departments. Before posting this review, I contacted dealership management directly, explained the diffuser situation in detail, and gave them a clear opportunity to respond. I provided a specific deadline simply asking them to acknowledge the matter and tell me how they intended to proceed. That deadline passed without even the courtesy of a response. This is no longer primarily about the cost of the repair. It is about Rallye BMW refusing warranty coverage without identifying any actual impact or outside cause, a recurring lack of satisfactory customer service, and management failing to respond when given a final opportunity to address the problem professionally. BMW calls its vehicles “The Ultimate Driving Machine.” Unfortunately, my experience with Rallye BMW’s service, warranty decisions, and customer care has not come close to meeting that standard. An "Ultimate Driving Machine” should be able to drive through a puddle on the highway without being damaged. If it cannot, that is precisely what the warranty should cover. Fix it. They refused. Rallye BMW has lost a customer. More

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Excellent selection. Very knowledgeable staff. Seamless financial transactions. Bert was easy to work with. I had a new M in under 24 hours. Very knowledgeable staff. Seamless financial transactions. Bert was easy to work with. I had a new M in under 24 hours. More

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We did a trade in toward a new car and all was handled flawlessly with Bert Vargas and the team at Rally BMW flawlessly with Bert Vargas and the team at Rally BMW More

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Purchasing my 2027 BMW M4 Competition xDrive from Rallye BMW was, without question, the best car-buying experience I have ever had. I have owned multiple BMWs over the years and have worked with several BMW was, without question, the best car-buying experience I have ever had. I have owned multiple BMWs over the years and have worked with several BMW dealerships, but none have provided the level of communication, professionalism, and personal attention that I received from the team at Rallye BMW. The journey began back in January when I ordered my dream car, and after months of anticipation, I finally took delivery this past Saturday. I had wanted an M4 for several years and was determined to get exactly what I wanted. In fact, I chose not to return to a dealership I had used in the past because they were pushing me toward a 2026 model when my heart was set on a 2027. Rallye BMW respected what I wanted from day one and helped make it happen. A huge thank you to Bert Vargas. From the moment I placed my deposit, Bert kept me informed every step of the way. Whether it was emails, text messages, production updates, transportation updates, or even telling me the name of the ship carrying my car, he made sure I always knew exactly where my M4 was throughout every stage of the process. What impressed me most was how personal the experience felt. Bert treated me like a longtime friend rather than a customer. His enthusiasm, knowledge, and genuine excitement for my car made the entire experience fun and something I looked forward to. Buying a dream car should be exciting, and Bert made sure it was exactly that. I would also like to recognize Bobby in the Business Office. He took the time to explain everything thoroughly, answered every question I had, and never made me feel rushed. His professionalism and attention to detail made the paperwork process smooth and stress-free. A special thank you as well to BMW Geniuses Sauda and Marisol. I worked with both of them on separate occasions, and each was outstanding. Their knowledge of the vehicle's technology and features was impressive, and they took the time to explain everything in detail, ensuring I was comfortable and confident with every aspect of the car. What truly sets Rallye BMW apart is the people. Every interaction felt genuine, personal, and focused on creating an exceptional customer experience. At no point did I feel like just another sale. Instead, I felt like a valued customer whose excitement about purchasing a dream car genuinely mattered to the entire team. To Bert, Bobby, Sauda, Marisol, and everyone at Rallye BMW, thank you for making this such a memorable experience. You have earned a customer for life. I would not hesitate to purchase my future BMWs from Rallye BMW, and I highly recommend them to anyone looking for a first-class dealership experience. More

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Best dealer ever. Nice representatives. Lovely place. Very helpful. Treat people as equal and importantly Nice representatives. Lovely place. Very helpful. Treat people as equal and importantly More

by wqcc20 Verified Customer Verified Customer

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Bert Vargas and the rest of the RALLYE team including Daniel Turin the finance manager were extremely professional and knowledgeable. Suada Daljanin was a pro at her work and made getting into a new car Daniel Turin the finance manager were extremely professional and knowledgeable. Suada Daljanin was a pro at her work and made getting into a new car not only exciting but a breeze! What a wonderful team to work with! Thank you RALLYE for hiring such amazing people to work with and care for your customers! More

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I had an outstanding experience working with Bert Vargas at Rallye BMW. Bert provided truly top-notch service from start to finish. He was extremely thorough, answered all of my questions clearly and profes at Rallye BMW. Bert provided truly top-notch service from start to finish. He was extremely thorough, answered all of my questions clearly and professionally, and made the entire process smooth and stress-free. What really stood out was his excellent communication style — responsive, knowledgeable, patient, and genuinely focused on customer service. It’s rare to find someone who combines professionalism with such a personable approach. Bert went above and beyond to make sure everything was handled properly, and I left feeling confident and well taken care of. I highly recommend working with him if you’re visiting Rallye BMW for sales or service. More

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Bert was excellent in identifying a car that met my needs preferences and price. He was the ultimate professional. preferences and price. He was the ultimate professional. More

by jjwsls Verified Customer Verified Customer

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Bert did a great job. 2nd time dealing with him. Responds to my concerns and needs. 2nd time dealing with him. Responds to my concerns and needs. More

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Very pleased with my car, the service and all the people that I worked with there that I worked with there More

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