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Frank Trotta
571 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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571 Reviews of Frank Trotta
Verified Customer
June 21, 2026
Dealership refused to honor my tire and rim coverage (sold to me by BMW upon purchase of my vehicle). Was told to pay out of pocket and make a claim myself if I wanted service for that vehicle (sold to me by BMW upon purchase of my vehicle). Was told to pay out of pocket and make a claim myself if I wanted service for that vehicle More
by a.khanny
Other Employees Tagged: Frank Trotta
June 19, 2026
Completed repair quickly and update me during the process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle process. Thank you so much to the entire service team for the fast turnaround and exceptional work on my vehicle More
by debbie.jaiprashad
Other Employees Tagged: Frank Trotta
June 12, 2026
I love the Rallye experience. Always feel like I’m receiving the VIP treatment. Tracey was exceptional. Provided excellent customer service from start to finish. Made certain Always feel like I’m receiving the VIP treatment. Tracey was exceptional. Provided excellent customer service from start to finish. Made certain I was in good hands! More
by RJLANDESBERG1918
Other Employees Tagged: Christopher Williams, Mustafa Karimbaksh, Tracey Bolden , David Yavel
June 07, 2026
Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More
by RTAUFIERO
Other Employees Tagged: Frank Trotta
June 07, 2026
Everything went exactly way. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. Frank said it would be. Everything went the way. Frank said it would be waiting was not long. Staff was friendly atmosphere was clean. More
by RTAUFIERO
Other Employees Tagged: Frank Trotta
June 02, 2026
Frank was very helpful from start to finish, kept me up to date on my vehicle throughout the entire service process. He professionally explained all needed recommendations thoroughly and was able to help m to date on my vehicle throughout the entire service process. He professionally explained all needed recommendations thoroughly and was able to help me understand what is most needed and what can wait. Very trustful crew at Rallye BMW thank you Frank More
by Wacko43
Other Employees Tagged: Frank Trotta
May 31, 2026
Brought my car for routine oil change and state inspection, should be done within 1-2 hours. Waited for 3 hours, then got text message that the car had leak in rear differential. I was told I could inspection, should be done within 1-2 hours. Waited for 3 hours, then got text message that the car had leak in rear differential. I was told I could not drive the car, I was not provided with any loaner car or even shuttle back home. It took 10 days to get it repaired, but insurance approved the repairs on day 5! When I texted the advisor with inquiries about when the car would be ready, and that I was disappointed with my experience, his response was that all communications should be through the recorded line and that "I did not break your car" I will never go back to that dealership! More
by mlevinmd
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