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Frank Adinolfi
Frank Adinolfi at BMW of West Chester
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Frank Adinolfi

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
184 Reviews

Dealership Experience

25 yrs

Industry Experience

37 yrs, 3 mos

4.8

184 Reviews

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184 Reviews of Frank Adinolfi

March 30, 2025

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Employee Rating

The dealership made my service stay comfortable and Heather was attentive to my needs from the beginning. More

by paulaann624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

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March 24, 2025

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Employee Rating

Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. More

by Msano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Scott Gately, Melissa Gibson, Bill Cosenza, Joseph Fritz, Anthony Blubello, Joe Izzi

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Mar 24, 2025

BMW of West Chester responded

We are thrilled to hear that you had a positive experience with us. Our team strives to provide friendly and helpful service to all our customers, and it is wonderful to know that we met your expectations. Thank you for choosing BMW of West Chester!

March 22, 2025

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Been with the dealership for many years and service has been consistently good and accommodating. More

by MORNINGGLORY2654
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

BMW of West Chester responded

We are delighted to hear that our service has consistently met your expectations and been accommodating. Thank you for your loyalty over the years and hope there are many more to come! Thank you again from everyone here at BMW of West Chester!

March 20, 2025

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Employee Rating

Very professional and did what they could to accommodate the customer’s requirements, e.g. provided a loaner vehicle and changed the appointment time. An excellent customer experience. More

by JSG525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2025

BMW of West Chester responded

We are pleased to hear that our team was able to accommodate your requirements by providing a loaner vehicle and adjusting the appointment time. We are gratified the customer service met your expectations. Thank you from everyone here at BMW of West Chester!

March 16, 2025

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Employee Rating

Service appointments are easily made and kept. Staff at the drive in are courteous Technicians well trained More

by JOEONSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

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Mar 17, 2025

BMW of West Chester responded

We are delighted to hear our appointment scheduling is easily made and the promised time is kept. We appreciate your thoughts on our courteous advisors and valets in the drive lane and our well-trained technicians. Thank you for choosing BMW of West Chester!

March 15, 2025

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On time service is very important to me and every time I have bought my car in service has been great More

by WILLIAMROUNDTREE228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

BMW of West Chester responded

It is fantastic to hear that we provided the timely service you expect during your service visits. Thank you from everyone here at BMW of West Chester!

March 14, 2025

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Employee Rating

Great service department, friendly and helpful sales staff. Purchased 2 M5's here and will again in the future. More

by WILDEBOERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

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Mar 14, 2025

BMW of West Chester responded

We are thrilled to hear that you had such a positive experience with our service department and sales staff. Thank you for choosing BMW of West Chester and we look forward to your next visit!

March 11, 2025

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Always great service and appreciate the communication and work performed by the agents and mechanics More

by TIMOTHYKRALL74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

BMW of West Chester responded

We are thrilled to hear that you consistently receive great service and appreciate the communication and work from our advisors and technicians. It is wonderful to know we are meeting your expectations. We look forward to continuing to serve you in the future and thank you for choosing BMW of West Chester!

March 08, 2025

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Employee Rating

Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl More

by Rory Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

BMW of West Chester responded

We are thrilled to hear that Frank was able to assist you so efficiently. It is great to know that you got in and out without any issues and that Frank made the return process seamless. We appreciate your feedback and thank you for choosing BMW of West Chester!

February 21, 2025

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Employee Rating

The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our team, especially with Frank; we strive to provide excellent service and communication. We understand your concerns about repair prices and appreciate your honesty. If you have any other comments or concerns, feel free to reach out. Thank you from everyone here at BMW of West Chester!

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