Frank Adinolfi

Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More

by GINNA.ANDERSON Verified Customer Verified Customer

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Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More

by RAMINDERCHATHA Verified Customer Verified Customer

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As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More

by CPAMTOO Verified Customer Verified Customer

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I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More

by jackkelly Verified Customer Verified Customer

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK Verified Customer Verified Customer

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Service is what distinguishes West Chester BMW. They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s from them and will continue to do so. The new owners seem to be supportive of Otto’s people and processes. More

by RRR Verified Customer Verified Customer

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Very pleasant and respectful staff. Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, bu Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, but so worth it More

by sbiddle Verified Customer Verified Customer

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Chris and his team go beyond to help out. They also do it right the first time! Thanks They also do it right the first time! Thanks More

by Dschiltz5 Verified Customer Verified Customer

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Good dealer service and check in message. But repair price very expensive and cost parts But repair price very expensive and cost parts More

by eychun0428 Verified Customer Verified Customer

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Our 2011 X-Drive Sedan has been a great vehicle over the years. Frank has been our service advisor for many of them. Very happy with him and the dealership. years. Frank has been our service advisor for many of them. Very happy with him and the dealership. More

by HARLEYBOB4 Verified Customer Verified Customer

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