Eric Harrelson | Page 3

Have worked with Annie and Jeff for almost 10 years. Duke in the recent past as well. Fantastic team of the most personable service writers that I have ever known. Techs are fast and efficient professio Duke in the recent past as well. Fantastic team of the most personable service writers that I have ever known. Techs are fast and efficient professionals. I won’t get my Outback serviced anywhere else. More

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Eric Harrelson, Paul Fix Scott Sack were an amazing team to with with on our Jeep’s brake (plus some) issue. They explained everything with excellent detail and even showed pictures of the problem. We actua to with with on our Jeep’s brake (plus some) issue. They explained everything with excellent detail and even showed pictures of the problem. We actually take all our cars to Dean Team service! (Hyundai, Toyota, Infinity and Jeep.). They are reliable and very honest and we won’t go anywhere else. More

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Ike was wonderful to work with. The entire process was seamless and very positive. Ike was extremely patient and engaging with my kids which was wonderful when taking the time to bu The entire process was seamless and very positive. Ike was extremely patient and engaging with my kids which was wonderful when taking the time to buy a new car. We will forever be returning to this dealership for us and for our children as they become ready for their first car. Thank you again! More

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Best and most courteous staff from the sales department to the service department. I highly recommend this dealership. to the service department. I highly recommend this dealership. More

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I bought a beautiful used Subaru from this dealer and after a few weeks I noticed the orange paint peeling in multiple locations of the car and the vehicle is only a year old. I researched online the or after a few weeks I noticed the orange paint peeling in multiple locations of the car and the vehicle is only a year old. I researched online the orange paint of these vehicles and found out it was a known issue so I contacted the Dean Team to see how to get it fixed before it caused rust issues. I was told to take multiple photos and submit them for review to Annie and she would assist getting this fixed. I did exactly as Annie asked but then Eric got involved and directed me to take it to a Subaru dealership closer to my home for inspection of paint issues. Once again I followed instructions and Meredith at another location kindly assisted and agreed the paint was peeling and it was a known issue. I reached back out to Annie and Eric and they told me the other dealership had to help me get this fixed. I reached out to Meredith and she told me the dealership I just purchased my car from had to fix it. Very frustrating and after 45 days nothing was done to assist. I finally called the corporate office myself and they told me the dealership would have to submit an estimate of costs to fix this known issue. Eric and Annie told me to go back to local dealership to get estimate which I did. I shared this estimate with Eric and Annie over a week ago and never heard anything. I just reached out via email to check to see if the Dean team submitted the estimate to corporate and here is Eric's very unprofessional reply: Once again….and hopefully for the last time. It must be done by the dealer that inspected it. I am shocked that we have been treated this way by this dealership and I guess I will have to call corporate again to see if I can do all of this myself. I will never purchase a used vehicle or any vehicle from the Dean Team again! More

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Ike Dean took care of me trading in my vehicle for "new" pre-owned one. They actually went to a different lot of theirs to give me the best option and could not have made the process easier. Never felt pu pre-owned one. They actually went to a different lot of theirs to give me the best option and could not have made the process easier. Never felt pushy (which I legit can't stand), and was incredibly helpful throughout. I honestly normally kinda hate buying cars, but the Dean Team made it so easy and enjoyable that we will be back for all future purchases. Great team top to bottom and thank you Ike for the "new" ride. I'm loving it! More

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This was our 5th purchase from Dean Team and we will be back again! Wes is great-patient, listens, is knowledgeable and does his best to find the perfect fit. I'm extremely picky when it comes to car purc back again! Wes is great-patient, listens, is knowledgeable and does his best to find the perfect fit. I'm extremely picky when it comes to car purchases and he helped me find the best car for my family's needs. I am extremely happy with my new car and so glad he called me as soon as it became available. More

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Dean Team Subaru puts the their customers number 1 on their list. They provide extraordinary customer service. their list. They provide extraordinary customer service. More

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Dean Team was great to deal with. Ike made the process so easy and pleasant. I highly recommend Dean Team for new or used vehicles. easy and pleasant. I highly recommend Dean Team for new or used vehicles. More

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This was the most pleasurable experience my wife and I have had in purchasing a car. Both Matt Hampton and Richard Gotsch were very pleasant, knowledgeable and fun to work with. Yes I said fun, something have had in purchasing a car. Both Matt Hampton and Richard Gotsch were very pleasant, knowledgeable and fun to work with. Yes I said fun, something you don't expect in a car buying experience. We got a great deal on the exact car we wanted, and Matt went above and beyond in helping to acquire that car from another dealership during this chip shortage! I would recommend both of them and Dean Team Volkswagen to anyone. Matt even took the time to educate us about all the car features prior to heading off. We will definitely be back to Dean Team. More

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