Scott Sack

Our buying experience with Dean Team actually began with a service appointment. We brought our 2022 Volkswagen in after a rodent chewed through some wiring. While it was being serviced, Tiffany, the Acquisi a service appointment. We brought our 2022 Volkswagen in after a rodent chewed through some wiring. While it was being serviced, Tiffany, the Acquisitions Manager, reached out to see if we'd consider trading it in. I honestly wasn't looking to buy a vehicle, but I told her she was welcome to "entice me." I'm so glad I gave her the opportunity. As we talked, we also discussed our second Volkswagen, which had built up equity. While we loved both vehicles, we were beginning to think about long-term ownership costs, especially since one would eventually belong to our young adult daughter. Tiffany really listened to what mattered most to our family and used the inventory across multiple Dean Team dealerships to find vehicles that fit our needs—not just one vehicle, but two. She even found me a vehicle I never expected to like, I was pleasantly surprised! We ended up purchasing a Hyundai and a Nissan, and we couldn't be happier with our decision. Samuel in Finance was exceptional. Buying two vehicles at the same time could have been overwhelming, but Samuel made the process smooth, organized, and stress-free. He was patient, knowledgeable, professional, and took the time to answer every question we had. Also, thank you to Peter in Sales. Peter quietly kept finding ways to help. He assisted with paperwork, helped us clean everything out of our trade-in, introduced us to the Dean Team app (which we didn't even know existed), and surprised our daughter by putting a big bow on her new car. Peter's kindness, attentiveness, and genuine desire to help did not go unnoticed. I also want to recognize Stephanie Brown, Customer Service Manager. Before our purchase was even complete, she personally reached out to make sure nothing had been missed and that we were being well taken care of. That kind of proactive follow-up says a lot about Dean Team's commitment to customer service. Finally, a shout-out to the Ballwin Volkswagen Service Department—Paul, Shannon, and Scott, also known as the "messengers," who have consistently taken outstanding care of our vehicles over the past several years. We all know that vehicle ownership comes with its share of maintenance, repairs, and unexpected surprises, and sometimes the people delivering the news don't get to choose the message. They have always been honest, dependable, knowledgeable, professional, and understanding when we've struggled to hear the "message" about our cars. What started as a service appointment unexpectedly turned into purchasing two vehicles—not because we planned to, but because an incredible team of people took the time to understand our family's needs and worked together to find solutions that truly made sense for us. Thank you to Tiffany, Samuel, Peter, Stephanie, Paul, Shannon, Scott, and the entire Dean Team for making this such a positive experience. We truly appreciate the care, professionalism, and teamwork you showed our family. We highly recommend Dean Team and look forward to continuing our relationship with both your sales and service departments for years to come. More

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Scott, the service advisor for Volkswagen, was outstanding, went out of his way to make sure my issue was resolved even had the technician, Brian who obviously knows Volkswagen's inside and out. H outstanding, went out of his way to make sure my issue was resolved even had the technician, Brian who obviously knows Volkswagen's inside and out. He explained in detail the process that would repair the car. I've owned close to 30 vehicles. And this was, the best service experience I've ever had. More

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I was very pleased with my experience at dean team. My husband and I bought a brand new Taos in 2025. The car had caused me lots of issues within the last year. I reached out to Phillip Dean and voiced My husband and I bought a brand new Taos in 2025. The car had caused me lots of issues within the last year. I reached out to Phillip Dean and voiced my concerns. He fixed the issue within a week. He got me a brand new Taos 2026 and we did not pay anything. We are extremely happy and thankful we were able to get this figured out! Thank you Phillip Dean and the sales manger Steve for turning this around so quickly & making things right for my family and I! More

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The Dean Team experience is exceptional! The sale team is welcoming, knowledgeable and will work with you to find the right car for you in your budget. The service team is fantastic. Alway The sale team is welcoming, knowledgeable and will work with you to find the right car for you in your budget. The service team is fantastic. Always friendly and professional. More

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fast with a great sense of humor and they understand how to talk to people. to talk to people. More

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Dave was incredible—knowledgeable, straightforward, and scored me an awesome deal on my new 2026 Volkswagen Atlas SEL Premium R-Line. Zero pressure, all help! This flagship trim is pure luxury meets pract scored me an awesome deal on my new 2026 Volkswagen Atlas SEL Premium R-Line. Zero pressure, all help! This flagship trim is pure luxury meets practicality. Spacious three rows seat seven comfortably (third row fits adults no sweat), with massive cargo for family trips, gear, or whatever life throws at you. The 2.0L turbo (269 hp) is smooth and powerful, paired with standard 4MOTION AWD for confident handling and a quiet, plush ride. 21-inch wheels and R-Line styling (sporty accents, black grille) give it a sharp, upscale look that turns heads. Inside: perforated Vienna leather, massaging front seats, Harman Kardon premium audio, big intuitive touchscreen, Head-Up Display, Overhead View Camera, and top safety tech (adaptive cruise, blind-spot monitoring). Feels premium without the crazy price tag—tons more features and space than rivals like the Pilot or Highlander. No regrets at all—it's the perfect family luxury SUV! Highly recommend Dave for a stress-free purchase and the 2026 Atlas SEL Premium R-Line. 🚙✨ More

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This place is the BEST! They always take care of me and ensure my experience is top notch. I'm proud to be a VW owner and glad I get it serviced at Dean Team! They always take care of me and ensure my experience is top notch. I'm proud to be a VW owner and glad I get it serviced at Dean Team! More

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Shannon, Scott, and Paul were spectacular as usual. Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone More

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Shannon was amazing and very communicative during the entire process. This is the reason I keep coming back entire process. This is the reason I keep coming back More

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Shannon addressed our problem quickly and professionally. It was a delight to work with him today. It was a delight to work with him today. More

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