Eric Harrelson
Eric Harrelson at Dean Team Subaru Volkswagen

Eric Harrelson | Page 2

Service Manager

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

Contact Me
4.9
162 Reviews

Married to my beautiful wife Sarah We have an incredible daughter named Olivia I enjoy multiple outdoor sports and physical activities

Dealership Experience

14 yrs, 9 mos

4.9

162 Reviews

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162 Reviews of Eric Harrelson

June 11, 2024

Dealership Rating
Employee Rating

I enjoyed a wonderful experience working with Sam. Not only was Sam professional but was very knowledgeable, even on the new 2025 Forester that I purchased. I enjoy a very nice relationship with sev More

by kaypaluch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Annie Thompson, Sam Goevert , Richard Martin

February 19, 2024

Dealership Rating
Employee Rating

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

September 17, 2023

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Employee Rating

Carl was very knowledgeable and professional. Made everything smooth and easy! Will definitely be my first call for my next car!! More

by PjM43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean, John Ostlund, Drew Scheetz , Molly Dean-Newberry, Kathy Evans, Richard Gotsch, Richard Martin, Jason Moore, Carl Schaeffer

Sep 18, 2023

Dean Team Subaru Volkswagen responded

Hi there, thank you for the 5 star review! We are very happy to hear that Carl provided an excellent service during your car purchase. We highly appreciate your business! Please let us know if you need anything else.

July 25, 2023

Dealership Rating
Employee Rating

We had a couple issues with my windshield replacement, but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My su More

by MichelleLutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Thompson, Duke Iwata

Aug 10, 2023

Dean Team Subaru Volkswagen responded

Hi Michelle, thank you for your honest feedback. We are glad that the loaner car that we provided was helpful to you. We are sorry to hear that our service department's communication was lacking and did not meet your expectations. Our customer's feedback is important to us and we will share with the team. We hope we can better assist you next time!

May 16, 2023

Dealership Rating
Employee Rating

The team at Dean Team Ballwin is great, they understood what was important to me in my car decision and they found the perfect car at a great price. They also were very kind and patient the rough the proc More

by Mark Plunkett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean, Annie Thompson, Mark Brockmann , Ike Dean, Jason Moore

May 16, 2023

Dean Team Subaru Volkswagen responded

Thank you for your outstanding review and your compliments on Ike! We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Ike provided you with an above and beyond car buying experience. We greatly appreciate your Loyalty, business and your support!! We hope you enjoy your new Nisssan and please let us know if there’s anything else we can do for you.

January 14, 2023

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Employee Rating

I purchased a new Subaru from the Dean Team this week. I couldn't be happier about my decision to work with this dealership. Sam Goevert was my sales person. Sam and the rest of the team made this an expe More

by awells0114
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean, Sam Goevert , Kyle Moore

Jan 25, 2023

Dean Team Subaru Volkswagen responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on Sam and our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Sam provided you with a above and beyond and an outstanding car buying experience. We greatly appreciate your Loyalty, business and your support!! Enjoy your new Subaru and please let us know if there’s anything else we can do for you.

December 26, 2022

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Employee Rating

Excellent communication and a great attitude help Dean Team make your car buying experience fantastic. More

by sgstrauss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Fix , Ike Dean

Jan 10, 2023

Dean Team Subaru Volkswagen responded

Thank you for your business and your great review! We’re glad to hear that Ike was able to provide you with a positive car buying experience. Enjoy your new Ford and please let us know if there’s anything else we can do for you.

November 02, 2022

Dealership Rating
Employee Rating

I always have a great experience when I deal with Dean Team. Everyone is very helpful!! More

by CarolE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean , Corey "CJ" Dickerson, Jason Moore

October 12, 2022

Dealership Rating
Employee Rating

My wife and I have purchased 4 vehicles from Dean Team Subaru and have had an excellent experience every time. More

by wj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Gallegos, Kyle Moore

October 03, 2022

Dealership Rating
Employee Rating

Wes did a great job. Everything was prompt, professional and extremely happy with the purchase price on the vehicle. More

by Drlcountywide
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Dean , Wes Gallegos

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