Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas
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Edwin Aguilar

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.0
24 Reviews
4.0

24 Reviews

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24 Reviews of Edwin Aguilar

March 03, 2025

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Employee Rating

We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

March 02, 2025

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Everything was great. Nice people. The only thing i didn’t like is the time I have to wait for an oil change. 3 hours. I just hope next time is better. Thank you. 🙏 More

by MARIAPINEDAA74
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Mar 03, 2025

Norm Reeves Toyota Dallas responded

We understand how frustrating the delay was in waiting three hours for an oil change, Maria. We appreciate you hanging in there! This is an issue that we will address with our service team to serve valuable customers like you better. If you have any other suggestions, please feel free to let us know. Thank you!

February 27, 2025

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I wanted the dealership to look into an issue with my touchscreen but was told it would be $200.00 for a diagnostic scan. I told them I had purchased a maintenance plan and they told me it was only for More

by Kevinemail3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 27, 2025

Norm Reeves Toyota Dallas responded

Kevin, My name is Bryan Haarhues. I am the General manager here at Norm Reeves Toyota Dallas. Thank you for the review and for letting us know that we did not take care of you during your visit. If you would like to bring your vehicle back in for us to look at we will get it looked at. When you come in, please let the advisor know to call me and I will come over to meet you.

February 23, 2025

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Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
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Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 23, 2025

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Employee Rating

"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 19, 2025

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I have been using Norm‘s Reeves Toyota for a while now they have been very professional in my needs to my Ravs 4 I just had an oil change. They were very friendly and very professional. They even washed m More

by steven.argandona
Service Price Transparency
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Recommend Dealer
Yes
Feb 20, 2025

Norm Reeves Toyota Dallas responded

Sounds like a satisfying visit, Steven! Making sure that your Toyota RAV4 is clean and performing well is a priority for us. Thanks so much to you and your wife for choosing our dealership!

February 17, 2025

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It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , N/A

Feb 17, 2025

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

February 14, 2025

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Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

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Working to provide top-notch service. Still working to make a smooth transition. Please look at upgrading the waiting area. Needs to be more customer friendly. More

by EarlAJones
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Feb 14, 2025

Norm Reeves Toyota Dallas responded

We appreciate your suggestions about upgrading the waiting area, Earl, and will keep that in mind. Good things take time, and we thank you for your patience. We hope that we can provide you with a five-star experience next time. Thank you!

February 10, 2025

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There was confusion on where to go for service and who to speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment w More

by shaelinhopper03
Service Price Transparency
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Service Communication
Recommend Dealer
No
Feb 11, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback, Shaelin, and will keep your comments regarding the car wash and reception you received in mind. We will address these issues with our service team so that you'll receive better service in the future. Hopefully, when you return for service, you can enjoy a five-star experience. Thank you!

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