Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar

Recall Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
29 Reviews
4.2

29 Reviews

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29 Reviews of Edwin Aguilar

May 24, 2025

Dealership Rating
Employee Rating

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
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Recommend Dealer
Yes
May 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 07, 2025

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Employee Rating

Very clear and informative. Answered all my questions. Knowledgeable and explained the loan process. Would recommend him to others. More

by jcmyers5
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're glad to hear that our team provided clear and informative service. We appreciate the recommendation and are here if you need anything else!

May 07, 2025

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Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
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Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

April 07, 2025

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Edwin could not have been nicer. I found it odd that you would do a tire rotation without also including an alignment on my car. Also, my antenna was left in the front seat. Replac More

by chefgardener
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Apr 07, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback with us. We're glad to hear Edwin provided a pleasant experience at Norm Reeves Toyota Dallas, and we appreciate your input regarding the tire rotation and antenna. Your comments help us improve our service, so thank you for bringing these details to our attention!

March 10, 2025

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It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
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Recommend Dealer
Yes

March 03, 2025

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We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

March 02, 2025

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Employee Rating

Everything was great. Nice people. The only thing i didn’t like is the time I have to wait for an oil change. 3 hours. I just hope next time is better. Thank you. 🙏 More

by MARIAPINEDAA74
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Mar 03, 2025

Norm Reeves Toyota Dallas responded

We understand how frustrating the delay was in waiting three hours for an oil change, Maria. We appreciate you hanging in there! This is an issue that we will address with our service team to serve valuable customers like you better. If you have any other suggestions, please feel free to let us know. Thank you!

February 27, 2025

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I wanted the dealership to look into an issue with my touchscreen but was told it would be $200.00 for a diagnostic scan. I told them I had purchased a maintenance plan and they told me it was only for More

by Kevinemail3
Service Price Transparency
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Recommend Dealer
No
Feb 27, 2025

Norm Reeves Toyota Dallas responded

Kevin, My name is Bryan Haarhues. I am the General manager here at Norm Reeves Toyota Dallas. Thank you for the review and for letting us know that we did not take care of you during your visit. If you would like to bring your vehicle back in for us to look at we will get it looked at. When you come in, please let the advisor know to call me and I will come over to meet you.

February 23, 2025

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"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
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Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 23, 2025

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Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

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