Earl Mosby

The Staff and service was great with keeping me informed with everything that was going on with each step of the service that was provided. with everything that was going on with each step of the service that was provided. More

by ms.cobyco Verified Customer Verified Customer

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Love my service here with the Koon's team. Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over th Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over the last 6 years. Earl and team are always professional, and Earl makes us feel really comfortable with his knowledge, experience and great customer service. Like it so much, we purchased another vehicle with them directly. From which we had a wonderful recent customer experience with the sales team (Charlita and Darrick), who both partnered n guiding us toward our new Nautilus purchase. Man, they were so knowledgeable about the vehicles and made it hassle free and a very enjoyable experience. We only went in to gather information to compare against another brand, but walked out with the car of our dreams. Terri in finance was great also. Thank you all for what you do and how you do it. Highly recommend people stop in and let them take care of you, you won't be regret it! ~JC More

by johnnycorey42 Verified Customer Verified Customer

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The Dealership was great! and I have recommended it to several of my friends and family members. and I have recommended it to several of my friends and family members. More

by ms.cobyco Verified Customer Verified Customer

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Love me some Koons Ford of Annapolis. ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was c ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was completed. I need to hear back from someone to get this addressed as it was clearly an issue that surfaced when I drove off the lot. More

by JACQUI.CARPER77 Verified Customer Verified Customer

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Exactly the type of help and cooperation I was in need of no extra salesmenship just attention to detail and my needs no extra salesmenship just attention to detail and my needs More

by JLSUITE Verified Customer Verified Customer

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i love the vallet thing they did nice job and clean up my car when they returned it back car when they returned it back More

by YBIC_NERI Verified Customer Verified Customer

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Everyone was consciously connected to what I needed and got the job done. Alex was so hind and helpful. Thank you to all involved. got the job done. Alex was so hind and helpful. Thank you to all involved. More

by ICDATTCW Verified Customer Verified Customer

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Koons is always great to deal with there service department is always very good easy to deal with department is always very good easy to deal with More

by MARTY-SLAUGHTER Verified Customer Verified Customer

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Disappointed no Lincoln loaner car is no longer offered , that is a part of the Lincoln promise.😞 that is a part of the Lincoln promise.😞 More

by WALKERJILL89 Verified Customer Verified Customer

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excellent from start to finish, great communication and service! As always, very pleased with Koons service department! service! As always, very pleased with Koons service department! More

by PVERUHIS Verified Customer Verified Customer

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