Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 25

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
345 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

345 Reviews

Write a Review

345 Reviews of Desmond Norvell

July 31, 2021

Dealership Rating
Employee Rating

Franco is first class. Best customer service even compared with the so-called luxury dealerships. Felt right at home as soon as I walked in. Very friendly crew. More

by Suttonjw1717
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Aug 01, 2021

Ken Ganley Ford Norton responded

It's fantastic to hear that Franco provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford!

July 22, 2021

Dealership Rating
Employee Rating

We bought a '08 Chevy Equinox out right. Our salesman was Desmond, what a great guy with a great sense of humor! Friendly staff! Recommend! More

by rlmissler
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Austin Temsey

Jul 23, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle!

July 21, 2021

Dealership Rating
Employee Rating

Service dept has been great. Hole turn in lease or buy experience was not pleasant. I received emails 8 months before my expiration even after asking not to send me anymore. Made an appointment to dis More

by LISA.NORSTROM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Carly Neubert

Jul 23, 2021

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 10, 2021

Dealership Rating
Employee Rating

I bought a 2021 Ford Ranger. Desmond Norvell was the salesperson. Excellent customer service. Very nice folks. Highly recommend this dealership. Great place to buy a vehicle. More

by marshall
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carly Neubert

Jul 10, 2021

Ken Ganley Ford Norton responded

Thank you, Marshall, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new vehicle! We will share your comments with our team, and we look forward to working with you again.

July 09, 2021

Dealership Rating
Employee Rating

Got me in a beautiful 2020 Ford Fusion within only a couple hours, very friendly staff, even figured out how to get me within my monthly budget. More

by AshHav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jul 10, 2021

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford! It's great to hear our team helped you select a beautiful Fusion within your budget in a timely manner. We appreciate your business and hope to see you again soon!

July 05, 2021

Dealership Rating
Employee Rating

I bought my 2020 Ford Fusion from this dealer. It is my 3rd Fusion. I have owned every generation. This car is my work vehicle. I put on a lot of miles and I depend on it. I am new to this dealer since I b More

by Jordan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano

Jul 05, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jul 10, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 01, 2021

Dealership Rating
Employee Rating

The dealer had the vehicle I wanted but I headed to trade my mustang in but I got a fair price More

by JAPRICE8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carly Neubert, Emily

Jul 02, 2021

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 29, 2021

Dealership Rating
Employee Rating

In all of my years in dealing with anyone at car dealerships - Demond is by far the best. Honest, helpful, a gentleman, and a great guy. He made a difference. More

by Tim_Welsh
Recommend Dealer
Yes
Jun 30, 2021

Ken Ganley Ford Norton responded

Tim, Thank you so much for your wonderful review! Desmond and our team are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford!

June 20, 2021

Dealership Rating
Employee Rating

Excellent and honest service. They made sure we were happy and satisfied with the vehicle as well as expedited service. Ver good experience with Desmond. More

by Jteek15
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Carly Neubert

Jun 21, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Desmond and all of us at Ganley Ford are glad to have you as a customer.

June 11, 2021

Dealership Rating
Employee Rating

Desmond has worked with my wife and I on many occasions. Always attentive and knows what we need. Great and varied selection of Ford vehicles. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Jun 12, 2021

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that Desmond always meets your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

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