Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 13

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
345 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

345 Reviews

Write a Review

345 Reviews of Desmond Norvell

September 12, 2023

Dealership Rating
Employee Rating

I just bought the car on August 7th and I have had to bring the car back for service and Deven was not easy to schedule a service appointment with. I had to have my salesman Desmond schedule the appoint More

by jenaeaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Craig Douglas , Deven Legg

Sep 16, 2023

Ken Ganley Ford Norton responded

Hi, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 07, 2023

Dealership Rating
Employee Rating

Very nice dealership. Desmond Norvell was nice andcourteous plus and fast service.to buy my next car. I would go back there More

by LuAnn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Sep 08, 2023

Ken Ganley Ford Norton responded

Thank you. LuAnn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

August 26, 2023

Dealership Rating
Employee Rating

Thanks for our new Bronco! Franco is the guy to see if you’re looking for a new vehicle, we will be back anytime we need a new car! More

by casalinova7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Aug 27, 2023

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 23, 2023

Dealership Rating
Employee Rating

Ken Ganley Ford everyone was nice and helpful. They have the BEST salesman Desmond Norvell he is honest, reliable and loyal to all his customers. I would recommend anyone I know to go to Ken Ganle More

by mnorvell01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 15, 2023

Dealership Rating
Employee Rating

Dez was an amazing person to work with. He always makes helps me get what I want. More

by adw4376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Aug 15, 2023

Ken Ganley Ford Norton responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come.

Aug 15, 2023

adw4376 responded

As long as Dez is there you will have my service. He is the man.

August 08, 2023

Dealership Rating
Employee Rating

Today I worked with Des snd Franco to buy out my lease. My options in the process on buying my lease or going into a new lease were explained well. Franco did a great job walking me trough the purchase. More

by Deni hi
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Aug 10, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Desmond and Franco were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 07, 2023

Dealership Rating
Employee Rating

Desmond was very attentive and helpful in helping me find the best deal and car for me. He also stayed in my price range for payments. He offered snacks and water and made me feel welcomed during this long p More

by Malayaowens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 08, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Desmond and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

July 29, 2023

Dealership Rating
Employee Rating

Tony was great! The first car was junk, but Tony and the crew quickly made it better by finding something even better for me. I would purchase again! More

by hollys1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe, Kevin Kneebusch , Sean Pangburn

Jul 31, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

July 17, 2023

Dealership Rating
Employee Rating

Nice place to get a vehicle. Everything went smooth easy process and Christian walked me through it . Wasn't sure if I was gonna just look at the vehicle but left with it . I lov More

by Emilydaniel112084
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Rodriguez, Brandon Taylor-Mitchell

Jul 18, 2023

Ken Ganley Ford Norton responded

Thanks for your review, Emily! We always do our best to make sure our customers leave with the car they desire. We are glad to hear you enjoyed your experience with Christian, and it was a pleasure having you at the dealership. Enjoy your truck!

July 15, 2023

Dealership Rating
Employee Rating

Joe was super great! Very helpful and willing to work with us, it was by far the smoothest car buying experience we've had! More

by nicolerj24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Jennifer Fincham, Joe Peticca

Jul 15, 2023

Ken Ganley Ford Norton responded

Thank you, Nicole! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

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