David Cobb | Page 21

The staff is always friendly helpful and very professional. I always use Cobb County Toyota to service my vehicle which I also purchased from them. Thanks guys! professional. I always use Cobb County Toyota to service my vehicle which I also purchased from them. Thanks guys! More

by rqwithrow Verified Customer Verified Customer

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Customer Service was good. However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could over However when gifted a “free rental” because I was having so much work done. The rental was given to me was unclean inside and out. While I could overlook the outside the inside I could not. The young man was so kind and offered to take back and get cleaned. I agreed. When it came back out 20 minutes later. All it looked like that had been done was brush off driver seat and picked up large pieces of straw debris from driver side floor board. . Definitely not vacuumed or wiped down. In shock, I got in car but could not stand being in other peoples dirt. Trying to be nice I let the young man who was very understanding know I would just wait and for my car and not accept rental, and let salesman know that just do the rear brakes and oil change that I had made my appointment for and not the additional. That I would reschedule another time for the other items. I was told I would still have to wait and it would be a long wait. They could get me another rental. After not accepting two rentals I chose not to subject myself to that again. My appointment time was 7:10 AM. I was there promptly. Regardless of what I was having done first in first out. I was shocked that there was two other people booked along with my 7:10 AM appointment that I made a week in advance. It was not David that made the decision to put me on the back burner, he was busy an another salesman helped out. After 2.5 hours and my car still not moved off the lot and into the cue. I shot David a text and advised him to pull my car around and that I will just reschedule. He did just that, however When he handed me the keys and I said thank you. He never responded or apologized. Needless to say, I was able to get my car into AutoNation on Thornton Road, with a 12:30 appointment and left at 3:30. I had the rear brakes replaced, an oil change, the battery cables cleaned and a brake fluid flush. I did not need the engine tune up, i had paperwork showing that done on 09/23 And while the wipers were not Toyota they all three were replaced in December 2023. However, I did get to go over to the sales side and talk to someone about a vehicle that I’m looking for as possible trade in or cash sale. I’m not saying one dealership is better than the other, I’m just saying that Cobb County Toyota did not take care of me and Thornton Road did. More

by Beyond55 Verified Customer Verified Customer

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Carro perfeito! Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem More

by DANIELE Verified Customer Verified Customer

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The employees were courteous and accommodating. The car maintenance of oil change and tire rotation was done quickly and I was alerted promptly when they were completed. The car maintenance of oil change and tire rotation was done quickly and I was alerted promptly when they were completed. More

by KAPPERMAN Verified Customer Verified Customer

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Fast efficient service. You need to update your hours for the service dept, though. Says 0900 to 2000, but opened at 0730. You need to update your hours for the service dept, though. Says 0900 to 2000, but opened at 0730. More

by SWEBB4850 Verified Customer Verified Customer

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Took almost 2 and half hours to just oil change . First they don’t communicate. 2nd to ask them several times how long it’s gonna take and they keep telling me wait for your adviser and adviser had First they don’t communicate. 2nd to ask them several times how long it’s gonna take and they keep telling me wait for your adviser and adviser had a sign on his table I am gone please talk to the team member. And team member like they don’t care ask the lady she ignore me and then ask other guy he ignored me and at 6:30 when I ask for my truck back I don’t need oil change then they said oh mechanic just start poring oil . Like it’s worse than worse . If it’s that long so what’s the purpose of appointment why they ask to make an appointment before come . Never going back . More

by usmankhalid1990 Verified Customer Verified Customer

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Everyone is very professional and knowledgeable and treat the customers with respect and I never feel taken advantage of. the customers with respect and I never feel taken advantage of. More

by HOAKES04 Verified Customer Verified Customer

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Awesome sales manager - Rob! !! JC Cooper, favorite service representative!! Love Cobb County Toyota!! Very happy !! JC Cooper, favorite service representative!! Love Cobb County Toyota!! Very happy More

by HIGGINS1999 Verified Customer Verified Customer

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Everyone was very friendly and efficient had a great customer service good experience and super fast my oil changed was than faster than expected time customer service good experience and super fast my oil changed was than faster than expected time More

by BRYANRUVA Verified Customer Verified Customer

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They were great early on with helping me have a vehicle while they figured out the problem. However, they came to a conclusion that the problem was a part that they had no idea when the part would be comin while they figured out the problem. However, they came to a conclusion that the problem was a part that they had no idea when the part would be coming in, and David Cobb was very rude to me on the phone when talking to me. He didn’t let me ask for clarification; he cut me off and just made the experience quite bad for me and my wife. After my experience with him, I will not use Cobb County Toyota again. More

by rssteltenpohl Verified Customer Verified Customer

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