David Cobb | Page 13

This location is convenient and people are friendly. We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - s We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - so not happy about those 2 things. More

by nancyhead18 Verified Customer Verified Customer

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Just stopped in for basic 5k oil change. Everything went very smoothly. Very pleasantly surprised. Will be back for sure. Everything went very smoothly. Very pleasantly surprised. Will be back for sure. More

by randy Verified Customer Verified Customer

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I arrived early. 5000 mile service was completed before I could finish a cup of coffee.😀 5000 mile service was completed before I could finish a cup of coffee.😀 More

by AWDLBR Verified Customer Verified Customer

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A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More

by LEODROJAS1 Verified Customer Verified Customer

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I had to wait over 20 minutes to pick up my car after I had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait. I understand the service area was very busy, but there should be a central location to pick up cars - similar to when a car was picked up and paid for at the cashier window. I also had several other employees walk by and never was asked if I needed help. More

by juliehopp Verified Customer Verified Customer

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Thank you for changing my oil in my 2010 FJ cruiser. I was worried about the oil and you took care of it I was worried about the oil and you took care of it More

by BOBJONELL Verified Customer Verified Customer

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I am only writing because David provided good service. I have zero desire to write a review. But this is the only way you will accept my review. Everyone in your service lane was great. I did encount I have zero desire to write a review. But this is the only way you will accept my review. Everyone in your service lane was great. I did encounter someone at your service counter who was not helpful or useful at all. Note to me for next time, stay in the garage. More

by svowens523 Verified Customer Verified Customer

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Quick service at a reasonable price. Service representative was courteous and professional, keeping me apprised of the process. Service representative was courteous and professional, keeping me apprised of the process. More

by drbuck1985 Verified Customer Verified Customer

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All of the employees that I dealt with were both courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed th courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed the work I approved, which actually fixed the problem. I'm noting this because I had taken my car to an independent shop a week earlier for the problem - their work did not fixed the problem - they continue to push back on me so I decided to try Cobb County Toyota. Lastly, the availability of a courtesy shuttle is a great service. Driver was very nice. More

by GSCHWEITZ Verified Customer Verified Customer

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service top notch at cc toyota. it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service is being done, but still... More

by GINTONIC241 Verified Customer Verified Customer

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