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David Cobb
David Cobb | Page 12
Master Service Advisor
Cobb County Toyota
2111 Barrett Lakes Blvd
Kennesaw, GA 30144
336 Reviews
336 Reviews
Write a Review336 Reviews of David Cobb
December 16, 2024
Great service as usual without any issues with unwanted or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. More
by J.P.STALCUP
Verified CustomerOther Employees Tagged: Costas Hernandez
December 11, 2024
Love this dealership great people work there and very friendly. Never have had problem with anything here at this dealership. friendly. Never have had problem with anything here at this dealership. More
by JUB1LEE
Other Employees Tagged: Claude Henry, Anthony Sullivan
December 09, 2024
I am a third generation Toyota owner and always bring my car to your establishment for service. However, this is the first time that I was disappointed in the service. I came in on Friday at 11:35 am for an car to your establishment for service. However, this is the first time that I was disappointed in the service. I came in on Friday at 11:35 am for an oil change and taillight replacement. I did not get checked out until 1:38 pm. When I texted the service representative, Katie Fuller at 1:00 pm asking how long it would because I had an appointment, she said she would check. I When I got up to leave, I saw my car sitting in the parking lot completed. The service representative had gone to lunch and failed to tell me that my car was ready. I thank David Cobb for finding my invoice and checking me out. More
by Sharon
Other Employees Tagged: Katie Fuller
December 07, 2024
This location is convenient and people are friendly. We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - s We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - so not happy about those 2 things. More
by nancyhead18
November 28, 2024
A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More
by LEODROJAS1
November 26, 2024
I had to wait over 20 minutes to pick up my car after I had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait. I understand the service area was very busy, but there should be a central location to pick up cars - similar to when a car was picked up and paid for at the cashier window. I also had several other employees walk by and never was asked if I needed help. More
by juliehopp
