Dan Harkins

Sales representatives were great, sales managers made it clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light cam clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light came on within a week. Took to my mechanic because I didn't trust the dealer- oil was low & dirty, and all the other fluids were low as well. Tires needed air, balancing and rotating. Shame on the dealer for now having this car in proper shape for the sale. And provided only 1 key fob and no compensation for the cost to me for getting a spare fob. All these issues cost me an extra $500.. More

by srpeltzer Verified Customer Verified Customer

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Had a good experience at koons. Will go back for future service and purchase. Thank you Koons Westminster Will go back for future service and purchase. Thank you Koons Westminster More

by jessimartz95 Verified Customer Verified Customer

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I’m disappointed that I wasn’t told that there was only one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for se one key fob for this vehicle until I finalized everything and picked up the vehicle. I’m also very disappointed that I’ve only had the vehicle for seven days and the check engine light is on. More

by roydhere Verified Customer Verified Customer

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Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX. More

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Dean P. Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , who is a sales person at Koons, had a video on line of this vehicle. It looked good except for some scratches on the front bumper. I contacted Brendon and told him that I would purchase the vehicle at the advertised price if they would repair the scratches and detail the vehicle. Brendon agreed to fix the vehicle and detail it. They don't ship so I flew a friend to Baltimore and he drove the car back. When I received the car the scratches had not been repaired and the car wasn't detailed. I texted with Brendon and sent photos of the area that wasn't repaired. He apologized and promised to rectify the situation. Koons has promised to send a check to cover the repairs but I have not received it. That was 3 weeks ago. They tell me that they sent $150.00. I am not sure that $150.00 will fix my issues? Koons gave me their word in writing that that these issues would be handled before my guy picked up the car. I spoke to Dan Harkins who is a manager at Koons. He said that his body shop could do it for $150.00. I am sure they can but I don't have his connections. He also suggested that I drive from North Carolina to Baltimore and they would do the body work?? I am very disappointed that Koon's did not keep their word and are not offering a reasonable solution now that the vehicle is in N.C. Dean Peterson More

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Excellent experience at Koons Toyota Westminster! ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from Koons Toyota Westminster, my salesman went above and beyond to help me understand and get the best deal possible on my trade in as well as the finance manager they are excellent to work with! As well as the service department and my service worker who I dealt with on my first time into the service department.all staff All Staff are courteous kind and explained to the fullest detail all my question's every time I have needed service from them , I give them all five stars!! Thank you Koons Toyota of Westminster we appreciate you very much!! More

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KOONS WESTMINSTER TOYOTA IS THE WORST DEALERSHIP IN U. S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PRO S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PROBLEMS, CHARGED EXTRA MONEY AND WON'T DO ANYTHING. IF YOU FROM OUT OF STATE, DON'T BUY CAR AT HERE, I BOUGHT A CAR 2 MONTHS AGO, THEY MESSED UP MY TITLE, LICENSE PALTE, REGISTRATION, I HAVE TO PAID MORE MONEY AND FINE TO DMV, WASTED MY TIME AND MONEY. IF YOU FROM OUT OF STATE DON'T BUY CAR HERE!!!!!!!! DON'T BUY CAR HERE!!!!!!!! DON'T BUY CAR HERE!!!!!!!! IF YOU ARE PREPARED, PLESE CHECK CONTRACT VERY CAREFULLY!!!!!! THEY SET MANY TRAPS IN CONTRACT!!!!! BTW THEY WILL CONVINCE YOU TO BUY OVERPRICED INSURANCE, DON'T BUY!!!!!!DON'T BUY!!!!!!!DON'T BUY!!!!!!! More

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Received an email with a quote from from the salesman. Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesma Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesman didn’t know what he was doing. He offered a pennies off the car. Typical bait and switch. RUN FROM THIS DEALER! More

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Horrible business ethics Dan, Joann, Jeremy. Changed price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. More

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Car purchase good. Service dept horrible! We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was n We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was new to the dealership and did a fine job. Regina from the finance department, did a superb job with us. Her customer service was outstanding! When we purchased the vehicle, we purchased an add-on, simple side molding. After inspecting the vehicle,we as well as Drew acknowledged that the molding had been installed wrong and was quite crooked. not a big deal, but after paying over 40K for a car we would like for it to be replaced correctly. We were assured, by Drew, that he would get it taken care of ASAP. I didn't hear anything from Drew for a few days so I contacted him. He told me that they needed to order the parts and then he'd set up a time for the installation. The following week, Drew told me to come in on a Tuesday, anytime between 10 and 2. I took off work, went in on Tuesday. When I arrived to the dealership service department, no one, new anything about me, my vehicle or the parts. After speaking to over FOUR people, the decision was made that we had fallen through the cracks and I was assured that the parts would now *really* be ordered and that the service department would call me as soon as the parts arrived, to be installed. I was fine with that. One week passed, nothing. Two weeks passed, nothing. Week three, we finally called the service department. They knew nothing. Our salesman was dealing with a family crisis, so we respected that fact and went to the new car sales manager, Dan Harkins. My husband spoke with Dan, he could not have been more kind and apologetic. Dan passed on our name to the director of the service department, Robert Stoll. A few days later, now we are four weeks out, Robert made one attempt to call us and left my husband a brief message on his cell. I should also add, the night we purchased the vehicle, we noticed some black marks throughout the tan interior on the doors and dashboard. We asked Drew if he could please have that cleaned and he personally cleaned up what we could see that night. The next morning, in the day light, we found several more black marks throughout the car and some black debris that look sprayed on the back interior rear walls, as well as gooey sticker debris in several spots. We did not make a big deal out of it, but my husband did ask Dan if they could please, at least clean out our brand new vehicle. Had we been able to fully see all of this, in the day light, we would not have drove off the lot with it like this. I personally returned Mr. Stoll's call the following Monday. From the onset of the phone call, Mr. Stoll came off very abrupt and unapologetic for his service department and the mistakes they had made. When I first explained to Mr. Stoll who I was and what the problem was, he didn't even seem to be familiar with the situation at all. He was rude and abrasive from the onset. He made zero attempts to ease our frustration of something so small taking over 4 weeks after the purchase of a brand new vehicle. I found him to have little to no customer service skills or even simple politeness. He told me to bring my car in the next day and he'd look over the vehicle. When I arrived the next day, I very politely requested to see Mr. Stoll. Mr. Stoll greeted me with a very cold and abrasive demeanor, he did not introduce himself, he did not offer to shake my hand, he just said "where's the keys". I handed him my keys and he walked off. I began to follow him, not knowing what the plan was. He got in my car, turned it on and began to drive it in the bay. I tried to speak to him as he pulled the car in. When he got my car in the bay, he said "so what the molding is jacked up on this side?" I tried to explain to him what had occurred from the beginning. He VERY rudely with an attitude interrupted me and said "who's this Drew anyway, I've never heard of him?!" He then also said, "NO, we will not be replacing *both* pieces of molding!" I was at that point just trying to get a word in and explain what Drew AND Dan had agreed to do for our vehicle. He wanted nothing to do with me speaking. As he was briskly walking around my car, completely ignoring anything I said, He said "you *crucified* me on the phone yesterday! I don't want to hear what you have to say!" I have NEVER experienced such poor and unprofessional customer service in my entire life. This man was incredibly disrespectful and arrogant. I made several attempts to ask him to please, listen to what we had been told by Drew and Dan, he stormed off and speedily walked towards the sales floor, not even acknowledging I was still there or speaking. As he walked off, I requested to please give me someone else to deal with. He kept going and ignored me. I even asked the other associates in the service department to please find me the dealership manager that I would not be treated with such rude disrespect. Mr. Stoll is the most unprofessional, disrespectful, rude person I have ever met in a business setting or otherwise! He actually bullied me, the customer, as if I had personally done something to him, by simply requesting to have repairs done to our BRAND NEW vehicle that HIS service department should have been on top of weeks ago! It was as if after we signed the dotted line, we just became a number and they dropped the ball. He is the DIRECTOR of this service department. This was ultimately HIS responsibility. I had felt so upset, shaken, threatened after I left the service department that day, I will never be able to go back there again. Since we paid the extra money for a service agreement, I will now drive over 45 minutes to have my vehicle serviced. This man is a customer BULLY and has no business dealing with the public! Although Dan made sure the vehicle was repaired and cleaned, there was still sticker goo in the interior and he made NO attempt at all to apologize for his service mangers offensive behavior toward (what SHOULD have been) a valued customer. When I told Dan I would never return to this service department, he made no attempt at all to keep me as a customer. This is the second vehicle we have purchased from Koons, we will NOT be back! More

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