Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
289 Reviews
4.9

289 Reviews

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289 Reviews of Todd Eckard

August 17, 2026

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Employee Rating

everyone was very helpful we got everything done we needed to at this time and it all went very stress free More

by Jason
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Recommend Dealer
Yes

August 14, 2026

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Seemed to take a long time to perform the work this time but I had things to do.. More

by mdavis58
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Service Communication
Recommend Dealer
Yes

August 13, 2026

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They were easy to schedule and did the service as expected. It was quickly done. More

by Bfshriver
Service Price Transparency
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Recommend Dealer
Yes

August 11, 2026

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The folks at Koon’s always take care of me and my Toyota Tacoma and my Lexus LX570 The professionalism shown by the shop and the service writer team keeps me coming back when less expensive service provide More

by gaylonm8
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Recommend Dealer
Yes

August 11, 2026

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Service was good. The shuttle service was really nice - though I've always enjoyed the waiting room as well. I'm pleased with the quality of the work on my car. More

by Erin CC
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2026

Koons Westminster Toyota responded

Erin CC, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

August 10, 2026

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Employee Rating

Service was great. Internet went down and there was not a backup key to retrieve my car to take home. Waited a long time. Please get back up key so service people th More

by sbzirpoli
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Service Time
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Recommend Dealer
Yes
Aug 17, 2026

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

August 10, 2026

Dealership Rating
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best dealer and honest workers always we get a good services on our cars. Great More

by alexurias75
Service Price Transparency
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Recommend Dealer
Yes
Aug 14, 2026

Koons Westminster Toyota responded

alexurias75, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

August 09, 2026

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Good service. I hate the new AI scheduling system. Need human beings to explain what is needed More

by lexbailey
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Koons Westminster Toyota responded

lexbailey, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

August 04, 2026

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Employee Rating

Todd and the Koons service team are top notch. Consistent communication and excellent service. Plus the concierge service is very concrete. More

by rlcarbis
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Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

August 03, 2026

Dealership Rating
Employee Rating

Would recommend this dealership for your service needs. Even faced with a system outage they were able to navigate that and get my car done. Highly recommend More

by Jaxondaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Koons Westminster Toyota responded

Hello Jaxondaman, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

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