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105 Reviews of DEBORAH NOELL
September 03, 2026
We arranged to purchase a 2023 X1 with Rocky Rigney on September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtainin September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtaining insurance coverage. Despite this preparation, the process took nearly two and a half hours because the dealership had not prepared the paperwork in advance and several errors in our information required correction. We were also told that the dealership needed to pull our credit, even though our financing had already been secured through Westerra, which had confirmed they would work directly with the dealership to secure the vehicle. While Rocky may have a strong sales record, our experience did not reflect the level of organization and customer service we expected from a BMW client advisor. When we completed the purchase, we discovered that at least 10 additional air fresheners had been placed throughout the vehicle, on top of the two already present. The odor was so overwhelming that it caused eye irritation. Prior to driving from Denver to Loveland, we specifically asked Rocky whether the vehicle had ever been smoked in, and he assured us it had not. When the excessive use air fresheners was questioned, Rocky explained that the previous owner had left the vehicle with an “interesting scent” and that the detail department added the air fresheners in an attempt to neutralize it. However, the strong odor in the vehicle is clearly coming from the air fresheners themselves. Since purchasing the car, it has remained parked in our garage with the windows down with minimal improvement. From our perspective, this raises serious concerns about transparency during the sales process. The use of numerous air fresheners appears to have been an attempt to mask an underlying odor, and no one at the dealership was forthcoming about this issue before the sale. As a result, the experience feels deceptive and has significantly diminished our confidence in the purchase Beyond the odor issue, we were also disappointed to discover that one of the two keys provided with the vehicle did not function due to a dead battery. This seems like a basic quality control item that should have been tested and resolved before the vehicle was presented for sale. Combined with the other concerns we've experienced, this oversight further undermines our confidence in the condition and preparation of the vehicle. This entire experience has been extremely disappointing and has fallen well short of the standards we expected from a BMW dealership. Given the concerns regarding the vehicle's odor, the lack of transparency surrounding it, and the non-functioning key, I am hopeful that BMW will work with us to resolve these issues. Specifically, we would appreciate an extended warranty on the vehicle as well as assistance in arranging for the vehicle to be professionally detailed and treated at a BMW location in the Denver area. Doing so would go a long way toward restoring our confidence in both the vehicle and the customer experience. More
by custer.denver
Verified CustomerOther Employees Tagged: Rocky Rigney
August 26, 2026
They were friendly and helpful. They listened and addressed my concerns and took care of everything in a timely manner. I love my new car They listened and addressed my concerns and took care of everything in a timely manner. I love my new car More
by dmcnail22
Other Employees Tagged: KIM CALAWAY, Greg Wolf, Alice Hausig
August 23, 2026
The experience I had purchasing my 2026 BMW was excellent. I was extremely pleased overall. excellent. I was extremely pleased overall. More
by MKAY3678
Other Employees Tagged: Greg Wolf, Alice Hausig , Caleb in technical
August 20, 2026
Had excellent service this time. Alice is great. Caleb also extremely helpful. Everything went very smoothly. Alice is great. Caleb also extremely helpful. Everything went very smoothly. More
by MKAY3678
Other Employees Tagged: Greg Wolf, Alice Hausig , Caleb for technical
August 20, 2026
It's unlike most dealerships we've been to. Everyone we dealt with was extremely nice and very professional. Everyone we dealt with was extremely nice and very professional. More
by petsmom4
Other Employees Tagged: Alice Hausig
August 09, 2026
Everyone at BMW Loveland was kind and professional. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. More
by nocodanielle
Other Employees Tagged: Rocky Rigney
August 02, 2026
Sales guy acted like we were wasting his time. We never met with finance to discuss our loan and interest rate prior to signing documents. We were sitting in sales office for what seemed like f We never met with finance to discuss our loan and interest rate prior to signing documents. We were sitting in sales office for what seemed like forever then pushed into her office to find out that financing was done and we were to sign everything. Our credit scores were well over 800. We told finance that we didn’t even know what rate was and she acted surprised and tried to smooth it all over. It was total xxxxxxxx. We also were told there were two keys to car but at end of signing we found out that former owner didn’t drop off 2nd key and we would have to wait for it. It took a few days to get it. Over all, we told ourselves that we would not buy from Loveland BMW again. More
by SKYELEENIE
July 30, 2026
Great experience. Employees were all friendly and courteous. Much better prices than in Western Nebraska. Would recommend. Employees were all friendly and courteous. Much better prices than in Western Nebraska. Would recommend. More
by expgal19
Other Employees Tagged: KELLY ANTUNA, Ryan Burr
July 24, 2026
Great experience at Mini of Loveland. Julie was awesome, best sales person ever! Highly recommend! Julie was awesome, best sales person ever! Highly recommend! More
by infinitemathew
Other Employees Tagged: Julie Cole
